passwordReminder.htm

By: Ernst Arnold user 30 Nov 2016 at 9:53 p.m. CST

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Hi, https://<fqdn>/identity/person/passwordReminder.htm sends email link to my inbox link opens page I enter password and confirm I am redirected to: https://<fqdn>/oxauth/login But the password does not get changed, I still have to log in with the old one! Password self-service is enabled. When changing the password nothing gets logged in wrapper.log When trying to log in: ``` INFO | jvm 2 | 2016/12/01 03:51:55 | 2016-12-01 03:51:55,074 ERROR [org.xdi.oxauth.service.external.ExternalAuthenticationService] Failed to authenticate dn: inum=@!A81A.15E8.A8C3.124A!0001!AC8B.4DEB!0000!E754.0C61,ou=people,o=@!A81A.15E8.A8C3.124A!0001!AC8B.4DEB,o=gluu ``` Many thanks for any suggestions
U1404
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Answers

By Mohib Zico Account Admin 30 Nov 2016 at 11:47 p.m. CST

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Hi Ernst, Can you please share the Implementation version and build number with us? Here is how you can check: - SSH into VM - Log into Gluu-Server container - oxTrust version: cat /opt/tomcat/webapps/identity/META-INF/MANIFEST.MF - oxAuth version: cat /opt/tomcat/webapps/oxauth/META-INF/MANIFEST.MF

By Ernst Arnold user 01 Dec 2016 at 12:31 a.m. CST

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Hi Mohib, ``` Implementation-Title: oxTrust Server Implementation-Version: 2.4.4.sp1 Implementation-Vendor-Id: org.xdi Build-Jdk: 1.7.0_79 Created-By: Apache Maven 3.3.9 Implementation-Build: e4c63 ``` ``` Implementation-Title: oxAuth Server Implementation-Version: 2.4.4.sp1 Implementation-Vendor-Id: org.xdi Build-Jdk: 1.7.0_79 Created-By: Apache Maven 3.3.9 Implementation-Build: fb0b5d7cda86e089f713b3f5adca5f921204b85d ```

By Mohib Zico Account Admin 01 Dec 2016 at 12:33 a.m. CST

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Thanks. We are going to double check the passwordReminder feature in your version locally. Will update you on status.

By Sahil Arora user 01 Dec 2016 at 1:03 a.m. CST

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Hi Ernst, How was the SP1 installed on the base version, this would help us to replicate the setup, as we have several ways to do that setup.

By Ernst Arnold user 01 Dec 2016 at 4:04 a.m. CST

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Hi Sahil, ``` # aptitude install gluu-updater-2.4.4 # /etc/init.d/gluu-server-2.4.4 start # service gluu-server-2.4.4 login # cd /opt/upd/2.4.4.sp1/bin # ./update_war.sh Successfully updated ```

By Sahil Arora user 01 Dec 2016 at 9:50 p.m. CST

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Hi Ernst, I was able to update the password on SP1 using https://<fqdn>/identity/person/passwordReminder.htm and login with new password. However, apt-get install gluu-updater-2.4.4 shows latest SP2 package under gluu chroot /opt/upd/2.4.4.sp2 . Can you please try on SP2 and make sure to verify SMTP connection successfully.

By Sahil Arora user 01 Dec 2016 at 9:53 p.m. CST

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FYI, This feature is available for those setups which use Gluu Server's internal LDAP as the user data source. Any organization using their own backend LDAP/AD server will require advanced configuration using scritps and the password reset feature.

By Mohib Zico Account Admin 02 Dec 2016 at 3:04 a.m. CST

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>> However, apt-get install gluu-updater-2.4.4 shows latest SP2 package under gluu chroot /opt/upd/2.4.4.sp2 . Can you please try on SP2 and make sure to verify SMTP connection successfully. Yes, Ernst... please try to update to SP2; let's see how it goes. [Doc](https://gluu.org/docs/deployment/updating/) available here.

By William Lowe user 02 Dec 2016 at 10:13 a.m. CST

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I'm going to close this ticket out for now, Ernst. If you run into additional issues feel free to open a new specific ticket. Thank you! Will

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