By: kesavan dhilip user 06 Feb 2018 at 4:10 a.m. CST

4 Responses
kesavan dhilip gravatar

Hi Team,

I enable a twilio for two factor authentication.

After enable I got an error like "Failed to authenticate"

/opt/gluu/jetty/identity/logs/oxtrust_script.log:

2018-02-06 07:38:48,164 ERROR [qtp212628335-13] [org.xdi.oxauth.service.external.ExternalAuthenticationService] (ExternalAuthenticationService.java:336) - Failed to determine alternative authentication mode for acr_values: 'twilio_sms'

Please do a needfull

By Thomas Gasmyr Mougang staff 06 Feb 2018 at 1:15 p.m. CST

Thomas Gasmyr Mougang gravatar

Hi kesavan,

I hope your are doing great.

About the issue you are facing with twilio sms, there is an already existing public ticket about the same issue that has been closed.

That ticket is here, just follow the instructions provide.

For future request, please first search if there is not an existing ticket that can help.

Thanks!

By Thomas Gasmyr Mougang staff 06 Feb 2018 at 11:29 p.m. CST

Thomas Gasmyr Mougang gravatar

Hi Kesavan,

Do you still need assistance?

By Thomas Gasmyr Mougang staff 07 Feb 2018 at 1:36 a.m. CST

Thomas Gasmyr Mougang gravatar

Noted that the process is different if you are using Gluu v3.1.2.

For Gluu 3.1.2, follow these steps:

  • Log into gluu container
  • Shutdown oxauth service service oxauth stop
  • Download the jars from this link and copy that in /opt/gluu/jetty/oxauth/custom/libs

  • Start oxauth service service oxauth start

That it.

By Thomas Gasmyr Mougang staff 08 Feb 2018 at 2:37 a.m. CST

Thomas Gasmyr Mougang gravatar

Hi Kesavan,

This ticket will be closed tomorrow morning for inactivity.