User claims are not required in the `id_token`, per [OpenID Connect spec ](https://openid.net/specs/openid-connect-core-1_0.html#IDToken)
ID Tokens MAY contain other Claims.
If you want user claims in the id_token, use the feature in Gluu for "legacy id token claims" in the JSON config for oxAuth.
I'm not sure what values you are looking for in the access token. Please be more specific.