By: Jeremy McNab user 15 Jun 2021 at 4:02 p.m. CDT

4 Responses
Jeremy McNab gravatar
I'm trying to get a test scenario using casa and ran into an issue where push notifications are not working. Including the log file entry. Am I doing something wrong? If i scan the app it works just fine. I just never get a notification. 2021-06-15 20:51:40,401 INFO [qtp222511810-20] [org.gluu.service.PythonService$PythonLoggerOutputStream] (PythonService.java:243) - {"app":"https://exgluu.securence.com/casa","licensed":false,"method":"authenticate","req_ip":"216.17.68.242","created":"2021-06-15T20:51:40Z","issuer":"https://exgluu.securence.com","req_loc":"United%20States%2C%20Minnesota%2C%20Minneapolis","state":"65eea785-5c62-4c4c-9db1-d7124ff5da39","username":"jmcnab"} 2021-06-15 20:51:40,402 INFO [qtp222511810-20] [org.gluu.service.PythonService$PythonLoggerOutputStream] (PythonService.java:243) - Super-Gluu. Send push notification. Loading user 'jmcnab' devices 2021-06-15 20:51:40,406 INFO [qtp222511810-20] [org.gluu.service.PythonService$PythonLoggerOutputStream] (PythonService.java:243) - Super-Gluu. Get target endpoint ARN. Attempting to create target endpoint ARN for user: 'jmcnab' 2021-06-15 20:51:40,868 INFO [qtp222511810-20] [org.gluu.service.PythonService$PythonLoggerOutputStream] (PythonService.java:243) - Super-Gluu. Get target endpoint ARN. Create target endpoint ARN 'arn:aws:sns:us-west-2:989705443609:endpoint/APNS/super_gluu_apns/e33261ad-14d9-3633-9427-aa9372fadb5c' for user: 'jmcnab' 2021-06-15 20:51:41,255 INFO [qtp222511810-20] [org.gluu.service.PythonService$PythonLoggerOutputStream] (PythonService.java:243) - Super-Gluu. Send push notification. Failed to send push notification: 2021-06-15 20:51:41,255 INFO [qtp222511810-20] [org.gluu.service.PythonService$PythonLoggerOutputStream] (PythonService.java:243) - org.jboss.resteasy.client.ClientResponseFailure: RESTEASY003150: Error status 500 Internal Server Error returned 2021-06-15 20:51:41,255 INFO [qtp222511810-20] [org.gluu.service.PythonService$PythonLoggerOutputStream] (PythonService.java:243) - Casa. getExtraParametersForStep 2 2021-06-15 20:51:41,256 INFO [qtp222511810-20] [org.gluu.service.PythonService$PythonLoggerOutputStream] (PythonService.java:243) - extras are [super_gluu_auth_method, super_gluu_request, ACR, methods, trustedDevicesInfo, casa_contextPath, casa_prefix, casa_faviconUrl, casa_extraCss, casa_logoUrl] 2021-06-15 20:53:13,752 INFO [qtp222511810-21] [org.gluu.service.PythonService$PythonLoggerOutputStream] (PythonService.java:243) - Casa. authenticate for step 2 2021-06-15 20:53:13,759 INFO [qtp222511810-21] [org.gluu.service.PythonService$PythonLoggerOutputStream] (PythonService.java:243) - Casa. getAvailMethodsUser [otp] 2021-06-15 20:53:13,760 INFO [qtp222511810-21] [org.gluu.service.PythonService$PythonLoggerOutputStream] (PythonService.java:243) - Super-Gluu. Authenticate for step 2. Get auth_result: 'timeout' 2021-06-15 20:53:13,760 INFO [qtp222511810-21] [org.gluu.service.PythonService$PythonLoggerOutputStream] (PythonService.java:243) - Super-Gluu. Authenticate for step 2. Reinitializing current step 2021-06-15 20:53:13,760 INFO [qtp222511810-21] [org.gluu.service.PythonService$PythonLoggerOutputStream] (PythonService.java:243) - Casa. authenticate. 2FA authentication failed 2021-06-15 20:53:13,760 INFO [qtp222511810-21] [org.gluu.service.PythonService$PythonLoggerOutputStream] (PythonService.java:243) - Casa. getNextStep called 2

By Mohib Zico Account Admin 16 Jun 2021 at 12:39 a.m. CDT

Mohib Zico gravatar
Hi Jeremy, Which platform we are talking about? Android or iOS?

By Jeremy McNab user 16 Jun 2021 at 10:39 a.m. CDT

Jeremy McNab gravatar
this would be IOS

By Jeremy McNab user 30 Jun 2021 at 4:32 p.m. CDT

Jeremy McNab gravatar
looking elsewhere

By Mohib Zico Account Admin 30 Jun 2021 at 10:28 p.m. CDT

Mohib Zico gravatar
fyi... issue was fixed on 23rd. https://support.gluu.org/authentication/9712/cant-send-push-notifications-for-ios-devices-since-jun142021/