Cache Refresh not working

By: Abdulkader Anwar user 28 Sep 2020 at 1:51 a.m. CDT

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Abdulkader Anwar gravatar
Hi there, i am setting up Gluu server with Centos 7 OS. Followed the instruction per link https://gluu.org/docs/gluu-server/installation-guide/install-centos/ and configured the Cache Refresh per link https://gluu.org/docs/gluu-server/user-management/ldap-sync/ Thanks for the detailed documents. Issue i am facing is I can successfully test "Test LDAP Connection" but Cache Refresh not updating and users not importing to Gluu LDAP. Please refer the below configuration screenshot and Cache Refresh logs for the same. Source Backend Key/Attributes: ![](https://www.linkpicture.com/q/CustomerBackend.png) https://www.linkpicture.com/q/CustomerBackend.png Source Backend LDAP Servers: ![](https://www.linkpicture.com/q/SourceBackend.png) https://www.linkpicture.com/q/SourceBackend.png Inum DB Server: ![](https://www.linkpicture.com/q/InumDBServer.png) https://www.linkpicture.com/q/InumDBServer.png Cache Refresh: ![](https://www.linkpicture.com/q/CacheRefresh.png) https://www.linkpicture.com/q/CacheRefresh.png Cache Refresh Logs: ``` 2020-09-28 11:35:24,706 DEBUG [Thread-18510] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:186) - Allowing to run new process exclusively 2020-09-28 11:36:24,700 INFO [Thread-18585] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:1158) - Created Cache Refresh PersistenceEntryManager: org.gluu.persist.ldap.impl.LdapEntryManager@3eeefd00 2020-09-28 11:36:24,725 ERROR [Thread-18585] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:205) - Exception happened while executing cache refresh synchronization org.gluu.persist.exception.operation.ConfigurationException: Failed to create LDAP connection pool! Result code: '81 (server down)' at org.gluu.persist.ldap.impl.LdapEntryManagerFactory.createEntryManager(LdapEntryManagerFactory.java:51) ~[oxcore-persistence-ldap-4.2.1.Final.jar:?] at org.gluu.persist.ldap.impl.LdapEntryManagerFactory.createEntryManager(LdapEntryManagerFactory.java:23) ~[oxcore-persistence-ldap-4.2.1.Final.jar:?] at org.gluu.persist.ldap.impl.LdapEntryManagerFactory$Proxy$_$$_WeldClientProxy.createEntryManager(Unknown Source) ~[oxcore-persistence-ldap-4.2.1.Final.jar:?] at org.gluu.oxtrust.ldap.cache.service.CacheRefreshTimer.prepareLdapServerConnection(CacheRefreshTimer.java:1157) ~[classes/:?] at org.gluu.oxtrust.ldap.cache.service.CacheRefreshTimer.prepareLdapServerConnection(CacheRefreshTimer.java:1128) ~[classes/:?] at org.gluu.oxtrust.ldap.cache.service.CacheRefreshTimer.processImpl(CacheRefreshTimer.java:285) ~[classes/:?] at org.gluu.oxtrust.ldap.cache.service.CacheRefreshTimer.processInt(CacheRefreshTimer.java:200) [classes/:?] at org.gluu.oxtrust.ldap.cache.service.CacheRefreshTimer$Proxy$_$$_WeldSubclass.processInt(Unknown Source) [classes/:?] at org.gluu.oxtrust.ldap.cache.service.CacheRefreshTimer.process(CacheRefreshTimer.java:184) [classes/:?] at org.gluu.oxtrust.ldap.cache.service.CacheRefreshTimer$Proxy$_$$_WeldSubclass.process$$super(Unknown Source) [classes/:?] at jdk.internal.reflect.GeneratedMethodAccessor625.invoke(Unknown Source) ~[?:?] at jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:?] at java.lang.reflect.Method.invoke(Method.java:566) ~[?:?] at org.jboss.weld.interceptor.proxy.TerminalAroundInvokeInvocationContext.proceedInternal(TerminalAroundInvokeInvocationContext.java:51) [weld-core-impl-3.1.4.Final.jar:3.1.4.Final] at org.jboss.weld.interceptor.proxy.AroundInvokeInvocationContext.proceed(AroundInvokeInvocationContext.java:78) [weld-core-impl-3.1.4.Final.jar:3.1.4.Final] at org.gluu.service.cdi.async.AsynchronousInterceptor$1.get(AsynchronousInterceptor.java:36) [oxcore-service-4.2.1.Final.jar:?] at java.util.concurrent.CompletableFuture$AsyncSupply.run(CompletableFuture.java:1700) [?:?] at java.lang.Thread.run(Thread.java:834) [?:?] 2020-09-28 11:36:24,726 DEBUG [Thread-18585] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:186) - Allowing to run new process exclusively 2020-09-28 11:37:24,694 INFO [Thread-18658] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:1158) - Created Cache Refresh PersistenceEntryManager: org.gluu.persist.ldap.impl.LdapEntryManager@65f7e596 2020-09-28 11:37:24,703 ERROR [Thread-18658] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:205) - Exception happened while executing cache refresh synchronization org.gluu.persist.exception.operation.ConfigurationException: Failed to create LDAP connection pool! Result code: '81 (server down)' at org.gluu.persist.ldap.impl.LdapEntryManagerFactory.createEntryManager(LdapEntryManagerFactory.java:51) ~[oxcore-persistence-ldap-4.2.1.Final.jar:?] at org.gluu.persist.ldap.impl.LdapEntryManagerFactory.createEntryManager(LdapEntryManagerFactory.java:23) ~[oxcore-persistence-ldap-4.2.1.Final.jar:?] at org.gluu.persist.ldap.impl.LdapEntryManagerFactory$Proxy$_$$_WeldClientProxy.createEntryManager(Unknown Source) ~[oxcore-persistence-ldap-4.2.1.Final.jar:?] at org.gluu.oxtrust.ldap.cache.service.CacheRefreshTimer.prepareLdapServerConnection(CacheRefreshTimer.java:1157) ~[classes/:?] at org.gluu.oxtrust.ldap.cache.service.CacheRefreshTimer.prepareLdapServerConnection(CacheRefreshTimer.java:1128) ~[classes/:?] at org.gluu.oxtrust.ldap.cache.service.CacheRefreshTimer.processImpl(CacheRefreshTimer.java:285) ~[classes/:?] at org.gluu.oxtrust.ldap.cache.service.CacheRefreshTimer.processInt(CacheRefreshTimer.java:200) [classes/:?] at org.gluu.oxtrust.ldap.cache.service.CacheRefreshTimer$Proxy$_$$_WeldSubclass.processInt(Unknown Source) [classes/:?] at org.gluu.oxtrust.ldap.cache.service.CacheRefreshTimer.process(CacheRefreshTimer.java:184) [classes/:?] at org.gluu.oxtrust.ldap.cache.service.CacheRefreshTimer$Proxy$_$$_WeldSubclass.process$$super(Unknown Source) [classes/:?] at jdk.internal.reflect.GeneratedMethodAccessor625.invoke(Unknown Source) ~[?:?] at jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:?] at java.lang.reflect.Method.invoke(Method.java:566) ~[?:?] at org.jboss.weld.interceptor.proxy.TerminalAroundInvokeInvocationContext.proceedInternal(TerminalAroundInvokeInvocationContext.java:51) [weld-core-impl-3.1.4.Final.jar:3.1.4.Final] at org.jboss.weld.interceptor.proxy.AroundInvokeInvocationContext.proceed(AroundInvokeInvocationContext.java:78) [weld-core-impl-3.1.4.Final.jar:3.1.4.Final] at org.gluu.service.cdi.async.AsynchronousInterceptor$1.get(AsynchronousInterceptor.java:36) [oxcore-service-4.2.1.Final.jar:?] at java.util.concurrent.CompletableFuture$AsyncSupply.run(CompletableFuture.java:1700) [?:?] at java.lang.Thread.run(Thread.java:834) [?:?] 2020-09-28 11:37:24,704 DEBUG [Thread-18658] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:186) - Allowing to run new process exclusively ``` Appreciate your response to fix the issue Tropical regards, Anwar
CentOS 7.0
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Answers

By Abdulkader Anwar user 28 Sep 2020 at 2:04 a.m. CDT

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Hi, Log copied after reboot ``` 2020-09-28 12:01:02,128 DEBUG [Thread-31] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:186) - Allowing to run new process exclusively 2020-09-28 12:02:01,928 INFO [Thread-53] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:1158) - Created Cache Refresh PersistenceEntryManager: org.gluu.persist.ldap.impl.LdapEntryManager@533d76e1 2020-09-28 12:02:01,936 ERROR [Thread-53] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:205) - Exception happened while executing cache refresh synchronization org.gluu.persist.exception.operation.ConfigurationException: Failed to create LDAP connection pool! Result code: '81 (server down)' at org.gluu.persist.ldap.impl.LdapEntryManagerFactory.createEntryManager(LdapEntryManagerFactory.java:51) ~[oxcore-persistence-ldap-4.2.1.Final.jar:?] at org.gluu.persist.ldap.impl.LdapEntryManagerFactory.createEntryManager(LdapEntryManagerFactory.java:23) ~[oxcore-persistence-ldap-4.2.1.Final.jar:?] at org.gluu.persist.ldap.impl.LdapEntryManagerFactory$Proxy$_$$_WeldClientProxy.createEntryManager(Unknown Source) ~[oxcore-persistence-ldap-4.2.1.Final.jar:?] at org.gluu.oxtrust.ldap.cache.service.CacheRefreshTimer.prepareLdapServerConnection(CacheRefreshTimer.java:1157) ~[classes/:?] at org.gluu.oxtrust.ldap.cache.service.CacheRefreshTimer.prepareLdapServerConnection(CacheRefreshTimer.java:1128) ~[classes/:?] at org.gluu.oxtrust.ldap.cache.service.CacheRefreshTimer.processImpl(CacheRefreshTimer.java:285) ~[classes/:?] at org.gluu.oxtrust.ldap.cache.service.CacheRefreshTimer.processInt(CacheRefreshTimer.java:200) [classes/:?] at org.gluu.oxtrust.ldap.cache.service.CacheRefreshTimer$Proxy$_$$_WeldSubclass.processInt(Unknown Source) [classes/:?] at org.gluu.oxtrust.ldap.cache.service.CacheRefreshTimer.process(CacheRefreshTimer.java:184) [classes/:?] at org.gluu.oxtrust.ldap.cache.service.CacheRefreshTimer$Proxy$_$$_WeldSubclass.process$$super(Unknown Source) [classes/:?] at jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[?:?] at jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) ~[?:?] at jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:?] at java.lang.reflect.Method.invoke(Method.java:566) ~[?:?] at org.jboss.weld.interceptor.proxy.TerminalAroundInvokeInvocationContext.proceedInternal(TerminalAroundInvokeInvocationContext.java:51) [weld-core-impl-3.1.4.Final.jar:3.1.4.Final] at org.jboss.weld.interceptor.proxy.AroundInvokeInvocationContext.proceed(AroundInvokeInvocationContext.java:78) [weld-core-impl-3.1.4.Final.jar:3.1.4.Final] at org.gluu.service.cdi.async.AsynchronousInterceptor$1.get(AsynchronousInterceptor.java:36) [oxcore-service-4.2.1.Final.jar:?] at java.util.concurrent.CompletableFuture$AsyncSupply.run(CompletableFuture.java:1700) [?:?] at java.lang.Thread.run(Thread.java:834) [?:?] 2020-09-28 12:02:01,936 DEBUG [Thread-53] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:186) - Allowing to run new process exclusively ``` thanks :)

By Mohit Mali staff 28 Sep 2020 at 3:17 a.m. CDT

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Hi Abdulkader Anwar , thank you for reaching out gluu support , let me check and revert you on this asap. Thanks and Regards Mohit Mali

By Mohit Mali staff 28 Sep 2020 at 3:19 a.m. CDT

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Hi Anwar, as per exception your ldap server is down which create the problem ```Failed to create LDAP connection pool! Result code: '81 (server down)'``` can you make sure it running and you are able to connect it with any ldap client. Thanks and Regards Mohit Mali

By Abdulkader Anwar user 28 Sep 2020 at 3:32 a.m. CDT

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Hi @Mohit.Mali Using LDPA client i can able to access AD. Please refer the below image for the same and used the port 389 ![](https://www.linkpicture.com/q/LDAP_Authentication.png) Do we need to set any user rights for the BIND DN user from AD side. Thanks

By Abdulkader Anwar user 28 Sep 2020 at 7:06 a.m. CDT

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hi @Mohit.Mali i changed the inum server to default server and now different logs. ``` 2020-09-28 16:59:01,943 DEBUG [Thread-10281] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:186) - Allowing to run new process exclusively 2020-09-28 17:00:01,923 INFO [Thread-10335] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:1158) - Created Cache Refresh PersistenceEntryManager: org.gluu.persist.ldap.impl.LdapEntryManager@185de91c 2020-09-28 17:00:01,923 INFO [Thread-10335] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:339) - Attempting to load entries from source server 2020-09-28 17:00:01,941 INFO [Thread-10335] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:348) - Found '0' entries in source server 2020-09-28 17:00:01,941 INFO [Thread-10335] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:352) - Found '0' unique entries in source server 2020-09-28 17:00:01,943 INFO [Thread-10335] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:373) - Found '0' entries in inum server 2020-09-28 17:00:01,943 DEBUG [Thread-10335] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:385) - Count actual inum entries '0' after updating inum server 2020-09-28 17:00:01,943 DEBUG [Thread-10335] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:389) - Count actual source entries '0' after calculating hash code 2020-09-28 17:00:01,943 INFO [Thread-10335] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:404) - Found '0' changed entries 2020-09-28 17:00:02,006 INFO [Thread-10335] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:423) - Updated '0' entries 2020-09-28 17:00:02,006 INFO [Thread-10335] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:425) - Failed to update '0' entries 2020-09-28 17:00:02,006 DEBUG [Thread-10335] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:446) - Keep external persons: 'true' 2020-09-28 17:00:02,007 DEBUG [Thread-10335] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:460) - Count entries '0' for removal from target server 2020-09-28 17:00:02,007 INFO [Thread-10335] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:468) - Removed '0' persons from target server 2020-09-28 17:00:02,007 INFO [Thread-10335] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:485) - There are '0' entries before updating inum list 2020-09-28 17:00:02,007 INFO [Thread-10335] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:489) - There are '0' entries after removal '0' entries 2020-09-28 17:00:02,007 INFO [Thread-10335] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:493) - There are '0' entries after adding '0' entries 2020-09-28 17:00:02,039 DEBUG [Thread-10335] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:186) - Allowing to run new process exclusively 2020-09-28 17:01:01,953 DEBUG [Thread-10389] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:196) - Starting conditions aren't reached 2020-09-28 17:01:01,953 DEBUG [Thread-10389] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:186) - Allowing to run new process exclusively 2020-09-28 17:02:01,930 INFO [Thread-10437] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:1158) - Created Cache Refresh PersistenceEntryManager: org.gluu.persist.ldap.impl.LdapEntryManager@6b78ee42 2020-09-28 17:02:01,930 INFO [Thread-10437] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:339) - Attempting to load entries from source server 2020-09-28 17:02:01,931 INFO [Thread-10437] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:348) - Found '0' entries in source server 2020-09-28 17:02:01,931 INFO [Thread-10437] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:352) - Found '0' unique entries in source server 2020-09-28 17:02:01,931 DEBUG [Thread-10437] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:363) - Found '0' entries in inum objects disk cache 2020-09-28 17:02:01,931 DEBUG [Thread-10437] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:385) - Count actual inum entries '0' after updating inum server 2020-09-28 17:02:01,931 DEBUG [Thread-10437] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:389) - Count actual source entries '0' after calculating hash code 2020-09-28 17:02:01,932 INFO [Thread-10437] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:404) - Found '0' changed entries 2020-09-28 17:02:01,932 INFO [Thread-10437] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:409) - Loaded '0' problem entries from problem file 2020-09-28 17:02:01,958 INFO [Thread-10437] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:423) - Updated '0' entries 2020-09-28 17:02:01,958 INFO [Thread-10437] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:425) - Failed to update '0' entries 2020-09-28 17:02:01,959 DEBUG [Thread-10437] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:446) - Keep external persons: 'true' 2020-09-28 17:02:01,959 DEBUG [Thread-10437] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:460) - Count entries '0' for removal from target server 2020-09-28 17:02:01,959 INFO [Thread-10437] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:468) - Removed '0' persons from target server 2020-09-28 17:02:01,959 INFO [Thread-10437] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:485) - There are '0' entries before updating inum list 2020-09-28 17:02:01,959 INFO [Thread-10437] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:489) - There are '0' entries after removal '0' entries 2020-09-28 17:02:01,959 INFO [Thread-10437] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:493) - There are '0' entries after adding '0' entries 2020-09-28 17:02:01,979 DEBUG [Thread-10437] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:186) - Allowing to run new process exclusively 2020-09-28 17:03:01,919 DEBUG [Thread-10490] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:196) - Starting conditions aren't reached 2020-09-28 17:03:01,919 DEBUG [Thread-10490] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:186) - Allowing to run new process exclusively ``` thanks

By Abdulkader Anwar user 28 Sep 2020 at 8:04 a.m. CDT

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hi @Mohit.Mali seems i am missing mapping. can you please help. please refer the log below ``` 2020-09-28 17:55:01,928 DEBUG [Thread-13209] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:186) - Allowing to run new process exclusively 2020-09-28 17:56:01,923 INFO [Thread-13263] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:1158) - Created Cache Refresh PersistenceEntryManager: org.gluu.persist.ldap.impl.LdapEntryManager@1fab4d0d 2020-09-28 17:56:01,923 INFO [Thread-13263] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:339) - Attempting to load entries from source server 2020-09-28 17:56:01,927 ERROR [Thread-13263] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:205) - Exception happened while executing cache refresh synchronization org.gluu.persist.exception.EntryPersistenceException: Failed to find entries with baseDN: o=kandima,o=int, filter: (&(sAMAccountName=*)(objectClass=people)(ou=*)) at org.gluu.persist.ldap.impl.LdapEntryManager.findEntries(LdapEntryManager.java:445) ~[oxcore-persistence-ldap-4.2.1.Final.jar:?] at org.gluu.oxtrust.ldap.cache.service.CacheRefreshTimer.loadSourceServerEntriesWithoutLimits(CacheRefreshTimer.java:881) ~[classes/:?] at org.gluu.oxtrust.ldap.cache.service.CacheRefreshTimer.detectChangedEntries(CacheRefreshTimer.java:345) ~[classes/:?] at org.gluu.oxtrust.ldap.cache.service.CacheRefreshTimer.processImpl(CacheRefreshTimer.java:301) ~[classes/:?] at org.gluu.oxtrust.ldap.cache.service.CacheRefreshTimer.processInt(CacheRefreshTimer.java:200) [classes/:?] at org.gluu.oxtrust.ldap.cache.service.CacheRefreshTimer$Proxy$_$$_WeldSubclass.processInt(Unknown Source) [classes/:?] at org.gluu.oxtrust.ldap.cache.service.CacheRefreshTimer.process(CacheRefreshTimer.java:184) [classes/:?] at org.gluu.oxtrust.ldap.cache.service.CacheRefreshTimer$Proxy$_$$_WeldSubclass.process$$super(Unknown Source) [classes/:?] at jdk.internal.reflect.GeneratedMethodAccessor625.invoke(Unknown Source) ~[?:?] at jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:?] at java.lang.reflect.Method.invoke(Method.java:566) ~[?:?] at org.jboss.weld.interceptor.proxy.TerminalAroundInvokeInvocationContext.proceedInternal(TerminalAroundInvokeInvocationContext.java:51) [weld-core-impl-3.1.4.Final.jar:3.1.4.Final] at org.jboss.weld.interceptor.proxy.AroundInvokeInvocationContext.proceed(AroundInvokeInvocationContext.java:78) [weld-core-impl-3.1.4.Final.jar:3.1.4.Final] at org.gluu.service.cdi.async.AsynchronousInterceptor$1.get(AsynchronousInterceptor.java:36) [oxcore-service-4.2.1.Final.jar:?] at java.util.concurrent.CompletableFuture$AsyncSupply.run(CompletableFuture.java:1700) [?:?] at java.lang.Thread.run(Thread.java:834) [?:?] Caused by: org.gluu.persist.exception.operation.SearchException: Failed to scroll to specified start at org.gluu.persist.ldap.operation.impl.LdapOperationServiceImpl.searchImpl(LdapOperationServiceImpl.java:415) ~[oxcore-persistence-ldap-4.2.1.Final.jar:?] at org.gluu.persist.ldap.operation.impl.LdapOperationServiceImpl.search(LdapOperationServiceImpl.java:308) ~[oxcore-persistence-ldap-4.2.1.Final.jar:?] at org.gluu.persist.ldap.impl.LdapEntryManager.findEntries(LdapEntryManager.java:442) ~[oxcore-persistence-ldap-4.2.1.Final.jar:?] ... 15 more Caused by: com.unboundid.ldap.sdk.LDAPSearchException: 000020D6: SvcErr: DSID-0310081B, problem 5012 (DIR_ERROR), data 0 at com.unboundid.ldap.sdk.LDAPConnection.search(LDAPConnection.java:3833) ~[unboundid-ldapsdk-5.1.0.jar:5.1.0] at org.gluu.persist.ldap.operation.impl.LdapOperationServiceImpl.searchImpl(LdapOperationServiceImpl.java:385) ~[oxcore-persistence-ldap-4.2.1.Final.jar:?] at org.gluu.persist.ldap.operation.impl.LdapOperationServiceImpl.search(LdapOperationServiceImpl.java:308) ~[oxcore-persistence-ldap-4.2.1.Final.jar:?] at org.gluu.persist.ldap.impl.LdapEntryManager.findEntries(LdapEntryManager.java:442) ~[oxcore-persistence-ldap-4.2.1.Final.jar:?] ... 15 more 2020-09-28 17:56:01,928 DEBUG [Thread-13263] [gluu.oxtrust.ldap.cache.service.CacheRefreshTimer] (CacheRefreshTimer.java:186) - Allowing to run new process exclusively ```

By Abdulkader Anwar user 28 Sep 2020 at 8:16 a.m. CDT

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Hi @Mohit.Mali found the mapping and fixed. thanks for all your support :) tropical regards, Anwar

By Michael Schwartz Account Admin 28 Sep 2020 at 8:55 a.m. CDT

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Also keep in mind you don't need to map `cn` and `sn` because you are not changing the value. Also, it is HIGHLY recommended that you use LDAPS in the connection to the backend... these days you can't trust that the network is safe.

By Abdulkader Anwar user 28 Sep 2020 at 9:03 a.m. CDT

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Hi @Michael.Schwartz, now i am into new trouble. Default authentication portal closed by mistake. Now how can i access configuration page. :( thanks anwar

By Michael Schwartz Account Admin 28 Sep 2020 at 11:36 a.m. CDT

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Please open a different ticket with the new description. If you locked your self out, see the [FAQ](https://gluu.org/docs/gluu-server/4.2/operation/faq/#revert-an-authentication-method)

By Abdulkader Anwar user 28 Sep 2020 at 1:31 p.m. CDT

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hi @Michael.Schwartz i had created snapshot earlier, reverted to that snapshot and re configured properly. all good now :) thanks for your valuable time tropical regards, Anwar

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