when we try to change the URI settings, it times out and gives us a 502 Error

By: Geoff Lo user 08 Sep 2022 at 10:25 a.m. CDT

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When we try to update thte SP metadata URL, it times out and gives us a 502 error. We update the Metadata location to : URI SP Metadata URL to the URL from our vendor. Get a 502 error. See attached picture.
Gluu 4.4 OS Version : N/A
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Answers

By Aliaksandr Samuseu staff 08 Sep 2022 at 11:09 a.m. CDT

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Hi, Geoff. Is it Gluu CE, or Gluu CN/Docker Edition? Also, you need to make sure this url you submit on that page is accessible by oxTrust (web UI). So it must be resolvable from inside container (try to ping for its FQDN from inside there), and if it's HTTPS uri, then oxTrust needs to trust site's certificate. Please also tail (`tail -F`) web UI's log at `/opt/gluu/jetty/identity/logs/oxtrust.log`, then try to update the URI again. Post here the errors that will be logged there, if any.

By Aliaksandr Samuseu staff 08 Sep 2022 at 3:13 p.m. CDT

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@Mobarak Hosen.Shakil , could you collect the required data and may be try to reproduce the issue? If succeed, create a bug report on github.

By Mobarak Hosen Shakil staff 09 Sep 2022 at 9:57 p.m. CDT

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Hi, Geoff! I have a done a basic test. I just tried changing the Metadata URI for the same SP. It seems okay to me. Can you please share the info as @Alex mentioned above? Thanks, Regards ~ Shakil

By Geoff Lo user 12 Sep 2022 at 2:02 p.m. CDT

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I"m trying to goto : https://sso-test.unitedfcu.com/oxauth/login.htm I believe that we're on Gluu 4.1.1, CentOS7, CPU 4, Ram 16gb, Disk 55GG. it's hosted in Azure.

By Mobarak Hosen Shakil staff 12 Sep 2022 at 9:28 p.m. CDT

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Hi, Geoff! Thanks for the information. I thought you are using 4.4 as tickets showing that. > I believe that we're on Gluu 4.1.1, CentOS7, CPU 4, Ram 16gb, Disk 55GG. Can you please share the `oxtrust.log`, `idp-process.log` and any log from SP? Did you find anything interesting at logs? Regards ~ Shakil

By Mobarak Hosen Shakil staff 18 Sep 2022 at 6:28 p.m. CDT

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Hi, Geoff! Do you still need any assistance? Regards ~ Shakil

By Mobarak Hosen Shakil staff 25 Sep 2022 at 6:07 p.m. CDT

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Closing this ticket. Please reopen if requires. Thanks

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