By: Ole Kristian user 25 Feb 2021 at 6:40 a.m. CST

7 Responses
Ole Kristian gravatar
Hello. We have an issue when attempting to set up smtp setting. We are given an error message when we test the configuration. Our settings are: SMTP Host: smtp.gmail.com Requires Authentication: true Requres SSL: true Trust Server: true SMTP Port: 465 (also tried with 587 and 25 for the same result) Any leads on how to solve this? It works fine on another gluu instance with the same gmail address being used. Less secure app is allowed in gmail settings. ``` 2021-02-25 12:25:12,987 INFO [qtp804611486-18] [org.gluu.oxtrust.action.UpdateOrganizationAction] (UpdateOrganizationAction.java:255) - HostName: smtp.gmail.com Port: 465 RequireSSL: true RequireSSL: true 2021-02-25 12:25:13,081 ERROR [qtp804611486-18] [org.xdi.service.MailService] (MailService.java:141) - Failed to send message javax.mail.MessagingException: Unknown SMTP host: smtp.gmail.com at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1959) ~[javax.mail.glassfish-1.4.1.v201005082020.jar:?] at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:654) ~[javax.mail.glassfish-1.4.1.v201005082020.jar:?] at javax.mail.Service.connect(Service.java:310) ~[javax.mail.glassfish-1.4.1.v201005082020.jar:?] at javax.mail.Service.connect(Service.java:169) ~[javax.mail.glassfish-1.4.1.v201005082020.jar:?] at javax.mail.Service.connect(Service.java:118) ~[javax.mail.glassfish-1.4.1.v201005082020.jar:?] at javax.mail.Transport.send0(Transport.java:188) ~[javax.mail.glassfish-1.4.1.v201005082020.jar:?] at javax.mail.Transport.send(Transport.java:118) ~[javax.mail.glassfish-1.4.1.v201005082020.jar:?] at org.xdi.service.MailService.sendMail(MailService.java:139) [oxcore-service-3.1.6.sp1.jar:?] at org.xdi.service.MailService$Proxy$_$$_WeldClientProxy.sendMail(Unknown Source) [oxcore-service-3.1.6.sp1.jar:?] at org.gluu.oxtrust.action.UpdateOrganizationAction.verifySmtpConfiguration(UpdateOrganizationAction.java:259) [classes/:?] at org.gluu.oxtrust.action.UpdateOrganizationAction$Proxy$_$$_WeldSubclass.verifySmtpConfiguration$$super(Unknown Source) [classes/:?] at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[?:1.8.0_181] at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) ~[?:1.8.0_181] at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:1.8.0_181] at java.lang.reflect.Method.invoke(Method.java:498) ~[?:1.8.0_181] at org.jboss.weld.interceptor.proxy.TerminalAroundInvokeInvocationContext.proceedInternal(TerminalAroundInvokeInvocationContext.java:51) [weld-core-impl-3.0.5.Final.jar:3.0.5.Final] at org.jboss.weld.interceptor.proxy.AroundInvokeInvocationContext.proceed(AroundInvokeInvocationContext.java:78) [weld-core-impl-3.0.5.Final.jar:3.0.5.Final] at org.xdi.service.security.SecurityInterceptor.invoke(SecurityInterceptor.java:55) [oxcore-service-3.1.6.sp1.jar:?] at sun.reflect.GeneratedMethodAccessor88.invoke(Unknown Source) ~[?:?] at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:1.8.0_181] at java.lang.reflect.Method.invoke(Method.java:498) ~[?:1.8.0_181] at org.jboss.weld.interceptor.reader.SimpleInterceptorInvocation$SimpleMethodInvocation.invoke(SimpleInterceptorInvocation.java:73) [weld-core-impl-3.0.5.Final.jar:3.0.5.Final] at org.jboss.weld.interceptor.proxy.InterceptorMethodHandler.executeAroundInvoke(InterceptorMethodHandler.java:84) [weld-core-impl-3.0.5.Final.jar:3.0.5.Final] at org.jboss.weld.interceptor.proxy.InterceptorMethodHandler.executeInterception(InterceptorMethodHandler.java:72) [weld-core-impl-3.0.5.Final.jar:3.0.5.Final] at org.jboss.weld.interceptor.proxy.InterceptorMethodHandler.invoke(InterceptorMethodHandler.java:56) [weld-core-impl-3.0.5.Final.jar:3.0.5.Final] at org.jboss.weld.bean.proxy.CombinedInterceptorAndDecoratorStackMethodHandler.invoke(CombinedInterceptorAndDecoratorStackMethodHandler.java:79) [weld-core-impl-3.0.5.Final.jar:3.0.5.Final] at org.jboss.weld.bean.proxy.CombinedInterceptorAndDecoratorStackMethodHandler.invoke(CombinedInterceptorAndDecoratorStackMethodHandler.java:68) [weld-core-impl-3.0.5.Final.jar:3.0.5.Final] at org.gluu.oxtrust.action.UpdateOrganizationAction$Proxy$_$$_WeldSubclass.verifySmtpConfiguration(Unknown Source) [classes/:?] at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[?:1.8.0_181] at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) ~[?:1.8.0_181] at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:1.8.0_181] at java.lang.reflect.Method.invoke(Method.java:498) ~[?:1.8.0_181] at org.apache.el.parser.AstValue.invoke(AstValue.java:247) [org.mortbay.jasper.apache-el-8.5.24.2.jar:8.5.24] at org.apache.el.MethodExpressionImpl.invoke(MethodExpressionImpl.java:267) [org.mortbay.jasper.apache-el-8.5.24.2.jar:8.5.24] at org.jboss.weld.module.web.util.el.ForwardingMethodExpression.invoke(ForwardingMethodExpression.java:40) [weld-web-3.0.5.Final.jar:3.0.5.Final] at org.jboss.weld.module.web.el.WeldMethodExpression.invoke(WeldMethodExpression.java:50) [weld-web-3.0.5.Final.jar:3.0.5.Final] at com.sun.faces.facelets.el.TagMethodExpression.invoke(TagMethodExpression.java:105) [javax.faces-2.2.16.jar:2.2.16] at javax.faces.component.MethodBindingMethodExpressionAdapter.invoke(MethodBindingMethodExpressionAdapter.java:87) [javax.faces-2.2.16.jar:2.2.16] at com.sun.faces.application.ActionListenerImpl.processAction(ActionListenerImpl.java:102) [javax.faces-2.2.16.jar:2.2.16] at javax.faces.component.UICommand.broadcast(UICommand.java:315) [javax.faces-2.2.16.jar:2.2.16] at javax.faces.component.UIViewRoot.broadcastEvents(UIViewRoot.java:790) [javax.faces-2.2.16.jar:2.2.16] at javax.faces.component.UIViewRoot.processApplication(UIViewRoot.java:1282) [javax.faces-2.2.16.jar:2.2.16] at com.sun.faces.lifecycle.InvokeApplicationPhase.execute(InvokeApplicationPhase.java:81) [javax.faces-2.2.16.jar:2.2.16] at com.sun.faces.lifecycle.Phase.doPhase(Phase.java:101) [javax.faces-2.2.16.jar:2.2.16] at com.sun.faces.lifecycle.LifecycleImpl.execute(LifecycleImpl.java:198) [javax.faces-2.2.16.jar:2.2.16] at javax.faces.webapp.FacesServlet.service(FacesServlet.java:658) [javax.faces-2.2.16.jar:2.2.16] at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:857) [jetty-servlet-9.4.12.v20180830.jar:9.4.12.v20180830] at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1655) [jetty-servlet-9.4.12.v20180830.jar:9.4.12.v20180830] at org.ocpsoft.rewrite.servlet.RewriteFilter.doFilter(RewriteFilter.java:226) [rewrite-servlet-3.4.2.Final.jar:3.4.2.Final] at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1642) [jetty-servlet-9.4.12.v20180830.jar:9.4.12.v20180830] at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:533) [jetty-servlet-9.4.12.v20180830.jar:9.4.12.v20180830] at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:146) [jetty-server-9.4.12.v20180830.jar:9.4.12.v20180830] at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:566) [jetty-security-9.4.12.v20180830.jar:9.4.12.v20180830] at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132) [jetty-server-9.4.12.v20180830.jar:9.4.12.v20180830] at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:257) [jetty-server-9.4.12.v20180830.jar:9.4.12.v20180830] at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1595) [jetty-server-9.4.12.v20180830.jar:9.4.12.v20180830] at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:255) [jetty-server-9.4.12.v20180830.jar:9.4.12.v20180830] at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1340) [jetty-server-9.4.12.v20180830.jar:9.4.12.v20180830] at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:203) [jetty-server-9.4.12.v20180830.jar:9.4.12.v20180830] at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:473) [jetty-servlet-9.4.12.v20180830.jar:9.4.12.v20180830] at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1564) [jetty-server-9.4.12.v20180830.jar:9.4.12.v20180830] at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:201) [jetty-server-9.4.12.v20180830.jar:9.4.12.v20180830] at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1242) [jetty-server-9.4.12.v20180830.jar:9.4.12.v20180830] at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:144) [jetty-server-9.4.12.v20180830.jar:9.4.12.v20180830] at org.eclipse.jetty.server.Dispatcher.forward(Dispatcher.java:203) [jetty-server-9.4.12.v20180830.jar:9.4.12.v20180830] at org.eclipse.jetty.server.Dispatcher.forward(Dispatcher.java:73) [jetty-server-9.4.12.v20180830.jar:9.4.12.v20180830] at org.ocpsoft.rewrite.servlet.impl.HttpRewriteResultHandler.handleResult(HttpRewriteResultHandler.java:42) [rewrite-servlet-3.4.2.Final.jar:3.4.2.Final] at org.ocpsoft.rewrite.servlet.RewriteFilter.rewrite(RewriteFilter.java:297) [rewrite-servlet-3.4.2.Final.jar:3.4.2.Final] at org.ocpsoft.rewrite.servlet.RewriteFilter.doFilter(RewriteFilter.java:198) [rewrite-servlet-3.4.2.Final.jar:3.4.2.Final] at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1642) [jetty-servlet-9.4.12.v20180830.jar:9.4.12.v20180830] at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:533) [jetty-servlet-9.4.12.v20180830.jar:9.4.12.v20180830] at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:146) [jetty-server-9.4.12.v20180830.jar:9.4.12.v20180830] at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:548) [jetty-security-9.4.12.v20180830.jar:9.4.12.v20180830] at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132) [jetty-server-9.4.12.v20180830.jar:9.4.12.v20180830] at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:257) [jetty-server-9.4.12.v20180830.jar:9.4.12.v20180830] at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1595) [jetty-server-9.4.12.v20180830.jar:9.4.12.v20180830] at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:255) [jetty-server-9.4.12.v20180830.jar:9.4.12.v20180830] at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1340) [jetty-server-9.4.12.v20180830.jar:9.4.12.v20180830] at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:203) [jetty-server-9.4.12.v20180830.jar:9.4.12.v20180830] at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:473) [jetty-servlet-9.4.12.v20180830.jar:9.4.12.v20180830] at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1564) [jetty-server-9.4.12.v20180830.jar:9.4.12.v20180830] at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:201) [jetty-server-9.4.12.v20180830.jar:9.4.12.v20180830] at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1242) [jetty-server-9.4.12.v20180830.jar:9.4.12.v20180830] at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:144) [jetty-server-9.4.12.v20180830.jar:9.4.12.v20180830] at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:220) [jetty-server-9.4.12.v20180830.jar:9.4.12.v20180830] at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:126) [jetty-server-9.4.12.v20180830.jar:9.4.12.v20180830] at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132) [jetty-server-9.4.12.v20180830.jar:9.4.12.v20180830] at org.eclipse.jetty.server.Server.handle(Server.java:503) [jetty-server-9.4.12.v20180830.jar:9.4.12.v20180830] at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:364) [jetty-server-9.4.12.v20180830.jar:9.4.12.v20180830] at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:260) [jetty-server-9.4.12.v20180830.jar:9.4.12.v20180830] at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:305) [jetty-io-9.4.12.v20180830.jar:9.4.12.v20180830] at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:103) [jetty-io-9.4.12.v20180830.jar:9.4.12.v20180830] at org.eclipse.jetty.io.ChannelEndPoint$2.run(ChannelEndPoint.java:118) [jetty-io-9.4.12.v20180830.jar:9.4.12.v20180830] at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.runTask(EatWhatYouKill.java:333) [jetty-util-9.4.12.v20180830.jar:9.4.12.v20180830] at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:310) [jetty-util-9.4.12.v20180830.jar:9.4.12.v20180830] at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.tryProduce(EatWhatYouKill.java:168) [jetty-util-9.4.12.v20180830.jar:9.4.12.v20180830] at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:126) [jetty-util-9.4.12.v20180830.jar:9.4.12.v20180830] at org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:366) [jetty-util-9.4.12.v20180830.jar:9.4.12.v20180830] at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:765) [jetty-util-9.4.12.v20180830.jar:9.4.12.v20180830] at org.eclipse.jetty.util.thread.QueuedThreadPool$2.run(QueuedThreadPool.java:683) [jetty-util-9.4.12.v20180830.jar:9.4.12.v20180830] at java.lang.Thread.run(Thread.java:748) [?:1.8.0_181] Caused by: java.net.UnknownHostException: smtp.gmail.com at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:184) ~[?:1.8.0_181] at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392) ~[?:1.8.0_181] at java.net.Socket.connect(Socket.java:589) ~[?:1.8.0_181] at java.net.Socket.connect(Socket.java:538) ~[?:1.8.0_181] at com.sun.mail.util.SocketFetcher.createSocket(SocketFetcher.java:321) ~[mail-1.4.7.jar:?] at com.sun.mail.util.SocketFetcher.getSocket(SocketFetcher.java:237) ~[mail-1.4.7.jar:?] at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1927) ~[mail-1.4.7.jar:1.4.7] ... 100 more ```

By Mohib Zico Account Admin 28 Feb 2021 at 11:48 p.m. CST

Mohib Zico gravatar
Where is your Gluu VM sitting? Inside internal network like VMWare / Virtualbox? or in Cloud?

By Ole Kristian user 02 Mar 2021 at 1:24 a.m. CST

Ole Kristian gravatar
Hi. We host gluu on cloud service DigitalOcean, in its own droplet (which I believe is a VM). This is the same case with the other gluu instance I mentioned that has working mail.

By Mohit Mali staff 18 Mar 2021 at 2:43 a.m. CDT

Mohit Mali gravatar
Hi Ole Kristain, I just setup smtp on 3.1.6 its worked fine, but what i found if there is space before or after "smtp.gmail.com" then its return host not found, please check and make sure it does not contain extra space. Thanks and Regards Mohit Mali

By Ole Kristian user 18 Mar 2021 at 2:53 a.m. CDT

Ole Kristian gravatar
Hi. Thanks for the tip. I checked the configuration but there doesn't seem to be any spaces at or before `smtp.gmail.com` or any of the other settings related to smtp. Any tips on what else I can check? Thank you.

By Mohit Mali staff 18 Mar 2021 at 6:11 a.m. CDT

Mohit Mali gravatar
Hi Ole, can you ping `smtp.gmail.com` inside gluu container and check the response. Thanks and Regards Mohit Mali

By Ole Kristian user 23 Mar 2021 at 2:48 a.m. CDT

Ole Kristian gravatar
The gluu container doesn't have any ping installed (nor does it allow me to install anything, each time I try to run apt-get install it gets mirror-related errors). ``` Err:1 http://mirrors.digitalocean.com/ubuntu xenial-updates/main amd64 libgnutls-openssl27 amd64 3.4.10-4ubuntu1.4 Temporary failure resolving 'mirrors.digitalocean.com' Err:2 http://mirrors.digitalocean.com/ubuntu xenial/main amd64 iputils-ping amd64 3:20121221-5ubuntu2 Temporary failure resolving 'mirrors.digitalocean.com' E: Failed to fetch http://mirrors.digitalocean.com/ubuntu/pool/main/g/gnutls28/libgnutls-openssl27_3.4.10-4ubuntu1.4_amd64.deb Temporary failure resolving 'mirrors.digitalocean.com' E: Failed to fetch http://mirrors.digitalocean.com/ubuntu/pool/main/i/iputils/iputils-ping_20121221-5ubuntu2_amd64.deb Temporary failure resolving 'mirrors.digitalocean.com' ``` I'm not sure how to install it for this. I'll try to figure it out. Any other ideas?

By Mohit Mali staff 25 Mar 2021 at 12:58 a.m. CDT

Mohit Mali gravatar
hi Ole Kristian, Look like something is wrong with your network , they even can't try to resolve `'mirrors.digitalocean.com'`. I am sure that why its unable to resolve `smtp.gmail.com`. can you check and make sure networking works well on your setup. Thanks and Regards Mohit Mali