By: Nathann Morand user 18 Mar 2021 at 5:38 a.m. CDT

1 Response
Nathann Morand gravatar
## Describe the issue There don't seem to be an easy way to generate recovery code when setting up OTP such that an user loosing his OTP device can still login using theses to reset its OTP system ## Expected behavior when generating an OTP the user get a recovery code to allow OTP reset as a last resort. ## Actual behavior a user having lost it's OTP device is locked out and must contact support to get access back to it's account.

By Mohib Zico staff 18 Mar 2021 at 7 a.m. CDT

Mohib Zico gravatar
You can use [CASA]( That's a self service web portal where user can manage their own 2FA with enable/disable/recovery options.