Hudson, Thanks for letting us know. Can you please report the bug [here](https://github.com/GluuFederation/oxTrust/issues/102)? Also it would be helpful if you can attach any stack trace on this ( tail -f /opt/tomcat/logs/wrapper.log and try to import user in GUI ).

Hi Mohib, I have already tried to import users in GUI. This is my wrapper.log... INFO | jvm 1 | 2015/09/29 13:49:34 | 2015-09-29 13:49:34,092 DEBUG [org.gluu.oxtrust.ldap.service.StatusCheckerTimer] Starting update of appliance status INFO | jvm 1 | 2015/09/29 13:49:34 | 2015-09-29 13:49:34,126 DEBUG [org.gluu.oxtrust.ldap.service.StatusCheckerTimer] Setting facter attributes INFO | jvm 1 | 2015/09/29 13:49:35 | 2015-09-29 13:49:35,232 DEBUG [org.gluu.oxtrust.ldap.service.StatusCheckerTimer] Setting facter param: memoryfree INFO | jvm 1 | 2015/09/29 13:49:35 | 2015-09-29 13:49:35,233 DEBUG [org.gluu.oxtrust.ldap.service.StatusCheckerTimer] memoryfree => 548.33 MB INFO | jvm 1 | 2015/09/29 13:49:35 | 2015-09-29 13:49:35,233 DEBUG [org.gluu.oxtrust.ldap.service.StatusCheckerTimer] Setting facter param: memorysize INFO | jvm 1 | 2015/09/29 13:49:35 | 2015-09-29 13:49:35,233 DEBUG [org.gluu.oxtrust.ldap.service.StatusCheckerTimer] memorysize => 3.66 GB INFO | jvm 1 | 2015/09/29 13:49:35 | 2015-09-29 13:49:35,233 DEBUG [org.gluu.oxtrust.ldap.service.StatusCheckerTimer] Setting facter param: swapfree INFO | jvm 1 | 2015/09/29 13:49:35 | 2015-09-29 13:49:35,233 DEBUG [org.gluu.oxtrust.ldap.service.StatusCheckerTimer] swapfree => 0.00 MB INFO | jvm 1 | 2015/09/29 13:49:35 | 2015-09-29 13:49:35,233 DEBUG [org.gluu.oxtrust.ldap.service.StatusCheckerTimer] Setting facter param: swapsize INFO | jvm 1 | 2015/09/29 13:49:35 | 2015-09-29 13:49:35,233 DEBUG [org.gluu.oxtrust.ldap.service.StatusCheckerTimer] swapsize => 0.00 MB INFO | jvm 1 | 2015/09/29 13:49:35 | 2015-09-29 13:49:35,234 DEBUG [org.gluu.oxtrust.ldap.service.StatusCheckerTimer] Setting facter param: hostname INFO | jvm 1 | 2015/09/29 13:49:35 | 2015-09-29 13:49:35,234 DEBUG [org.gluu.oxtrust.ldap.service.StatusCheckerTimer] hostname => gluutest INFO | jvm 1 | 2015/09/29 13:49:35 | 2015-09-29 13:49:35,234 DEBUG [org.gluu.oxtrust.ldap.service.StatusCheckerTimer] Setting facter param: ipaddress INFO | jvm 1 | 2015/09/29 13:49:35 | 2015-09-29 13:49:35,234 DEBUG [org.gluu.oxtrust.ldap.service.StatusCheckerTimer] ipaddress => 192.168.2.11 INFO | jvm 1 | 2015/09/29 13:49:35 | 2015-09-29 13:49:35,234 DEBUG [org.gluu.oxtrust.ldap.service.StatusCheckerTimer] Setting facter param: load_average INFO | jvm 1 | 2015/09/29 13:49:35 | 2015-09-29 13:49:35,234 DEBUG [org.gluu.oxtrust.ldap.service.StatusCheckerTimer] Setting facter param: bandwidth_usage INFO | jvm 1 | 2015/09/29 13:49:35 | 2015-09-29 13:49:35,234 DEBUG [org.gluu.oxtrust.ldap.service.StatusCheckerTimer] Setting bandwidth attributes INFO | jvm 1 | 2015/09/29 13:49:35 | 2015-09-29 13:49:35,234 DEBUG [org.gluu.oxtrust.ldap.service.StatusCheckerTimer] Setting facter param: uptime_seconds INFO | jvm 1 | 2015/09/29 13:49:35 | 2015-09-29 13:49:35,234 DEBUG [org.gluu.oxtrust.ldap.service.StatusCheckerTimer] uptime_seconds => 34986 INFO | jvm 1 | 2015/09/29 13:49:35 | 2015-09-29 13:49:35,234 DEBUG [org.gluu.oxtrust.ldap.service.StatusCheckerTimer] Setting df attributes INFO | jvm 1 | 2015/09/29 13:49:35 | 2015-09-29 13:49:35,237 DEBUG [org.gluu.oxtrust.ldap.service.StatusCheckerTimer] Setting httpd attributes INFO | jvm 1 | 2015/09/29 13:49:35 | 2015-09-29 13:49:35,410 DEBUG [org.gluu.oxtrust.ldap.service.StatusCheckerTimer] Appliance status update finished INFO | jvm 1 | 2015/09/29 13:49:38 | 2015-09-29 13:49:38,657 DEBUG [org.gluu.oxtrust.servlet.LogoImageServlet] Starting organization logo upload INFO | jvm 1 | 2015/09/29 13:49:38 | 2015-09-29 13:49:38,662 DEBUG [org.gluu.oxtrust.servlet.LogoImageServlet] Successfully send organization logo with size INFO | jvm 1 | 2015/09/29 13:49:52 | 2015-09-29 13:49:52,604 TRACE [org.xdi.service.custom.script.CustomScriptManager] Last finished time '9/29/15 1:49 PM' INFO | jvm 1 | 2015/09/29 13:50:00 | 2015-09-29 13:50:00,848 DEBUG [org.gluu.oxtrust.ldap.service.MetadataValidationTimer] Starting metadata validation INFO | jvm 1 | 2015/09/29 13:50:00 | 2015-09-29 13:50:00,848 DEBUG [org.gluu.oxtrust.ldap.service.MetadataValidationTimer] Metadata validation finished INFO | jvm 1 | 2015/09/29 13:50:01 | 2015-09-29 13:50:01,193 DEBUG [org.gluu.oxtrust.servlet.LogoImageServlet] Starting organization logo upload INFO | jvm 1 | 2015/09/29 13:50:01 | 2015-09-29 13:50:01,202 DEBUG [org.gluu.oxtrust.servlet.LogoImageServlet] Successfully send organization logo with size INFO | jvm 1 | 2015/09/29 13:50:22 | 2015-09-29 13:50:22,608 TRACE [org.xdi.service.custom.script.CustomScriptManager] Last finished time '9/29/15 1:50 PM' INFO | jvm 1 | 2015/09/29 13:50:35 | 2015-09-29 13:50:35,092 DEBUG [org.gluu.oxtrust.ldap.service.StatusCheckerTimer] Starting update of appliance status INFO | jvm 1 | 2015/09/29 13:50:35 | 2015-09-29 13:50:35,106 DEBUG [org.gluu.oxtrust.ldap.service.StatusCheckerTimer] Setting facter attributes INFO | jvm 1 | 2015/09/29 13:50:35 | 2015-09-29 13:50:35,479 INFO [org.jasig.cas.services.DefaultServicesManagerImpl] - <Reloading registered services.> INFO | jvm 1 | 2015/09/29 13:50:35 | 2015-09-29 13:50:35,480 INFO [org.jasig.cas.services.DefaultServicesManagerImpl] - <Loaded 1 services.> INFO | jvm 1 | 2015/09/29 13:50:36 | 2015-09-29 13:50:36,219 DEBUG [org.gluu.oxtrust.ldap.service.StatusCheckerTimer] Setting facter param: memoryfree INFO | jvm 1 | 2015/09/29 13:50:36 | 2015-09-29 13:50:36,219 DEBUG [org.gluu.oxtrust.ldap.service.StatusCheckerTimer] memoryfree => 521.38 MB INFO | jvm 1 | 2015/09/29 13:50:36 | 2015-09-29 13:50:36,219 DEBUG [org.gluu.oxtrust.ldap.service.StatusCheckerTimer] Setting facter param: memorysize INFO | jvm 1 | 2015/09/29 13:50:36 | 2015-09-29 13:50:36,219 DEBUG [org.gluu.oxtrust.ldap.service.StatusCheckerTimer] memorysize => 3.66 GB INFO | jvm 1 | 2015/09/29 13:50:36 | 2015-09-29 13:50:36,220 DEBUG [org.gluu.oxtrust.ldap.service.StatusCheckerTimer] Setting facter param: swapfree INFO | jvm 1 | 2015/09/29 13:50:36 | 2015-09-29 13:50:36,220 DEBUG [org.gluu.oxtrust.ldap.service.StatusCheckerTimer] swapfree => 0.00 MB INFO | jvm 1 | 2015/09/29 13:50:36 | 2015-09-29 13:50:36,220 DEBUG [org.gluu.oxtrust.ldap.service.StatusCheckerTimer] Setting facter param: swapsize INFO | jvm 1 | 2015/09/29 13:50:36 | 2015-09-29 13:50:36,220 DEBUG [org.gluu.oxtrust.ldap.service.StatusCheckerTimer] swapsize => 0.00 MB INFO | jvm 1 | 2015/09/29 13:50:36 | 2015-09-29 13:50:36,220 DEBUG [org.gluu.oxtrust.ldap.service.StatusCheckerTimer] Setting facter param: hostname INFO | jvm 1 | 2015/09/29 13:50:36 | 2015-09-29 13:50:36,220 DEBUG [org.gluu.oxtrust.ldap.service.StatusCheckerTimer] hostname => gluutest INFO | jvm 1 | 2015/09/29 13:50:36 | 2015-09-29 13:50:36,220 DEBUG [org.gluu.oxtrust.ldap.service.StatusCheckerTimer] Setting facter param: ipaddress INFO | jvm 1 | 2015/09/29 13:50:36 | 2015-09-29 13:50:36,220 DEBUG [org.gluu.oxtrust.ldap.service.StatusCheckerTimer] ipaddress => 192.168.2.11 INFO | jvm 1 | 2015/09/29 13:50:36 | 2015-09-29 13:50:36,220 DEBUG [org.gluu.oxtrust.ldap.service.StatusCheckerTimer] Setting facter param: load_average INFO | jvm 1 | 2015/09/29 13:50:36 | 2015-09-29 13:50:36,220 DEBUG [org.gluu.oxtrust.ldap.service.StatusCheckerTimer] Setting facter param: bandwidth_usage INFO | jvm 1 | 2015/09/29 13:50:36 | 2015-09-29 13:50:36,220 DEBUG [org.gluu.oxtrust.ldap.service.StatusCheckerTimer] Setting bandwidth attributes INFO | jvm 1 | 2015/09/29 13:50:36 | 2015-09-29 13:50:36,220 DEBUG [org.gluu.oxtrust.ldap.service.StatusCheckerTimer] Setting facter param: uptime_seconds INFO | jvm 1 | 2015/09/29 13:50:36 | 2015-09-29 13:50:36,220 DEBUG [org.gluu.oxtrust.ldap.service.StatusCheckerTimer] uptime_seconds => 35047 INFO | jvm 1 | 2015/09/29 13:50:36 | 2015-09-29 13:50:36,220 DEBUG [org.gluu.oxtrust.ldap.service.StatusCheckerTimer] Setting df attributes INFO | jvm 1 | 2015/09/29 13:50:36 | 2015-09-29 13:50:36,233 DEBUG [org.gluu.oxtrust.ldap.service.StatusCheckerTimer] Setting httpd attributes INFO | jvm 1 | 2015/09/29 13:50:36 | 2015-09-29 13:50:36,387 DEBUG [org.gluu.oxtrust.ldap.service.StatusCheckerTimer] Appliance status update finished INFO | jvm 1 | 2015/09/29 13:50:52 | 2015-09-29 13:50:52,608 TRACE [org.xdi.service.custom.script.CustomScriptManager] Last finished time '9/29/15 1:50 PM' INFO | jvm 1 | 2015/09/29 13:51:02 | 2015-09-29 13:51:02,094 DEBUG [org.gluu.oxtrust.ldap.service.MetadataValidationTimer] Starting metadata validation INFO | jvm 1 | 2015/09/29 13:51:02 | 2015-09-29 13:51:02,094 DEBUG [org.gluu.oxtrust.ldap.service.MetadataValidationTimer] Metadata validation finished INFO | jvm 1 | 2015/09/29 13:51:22 | 2015-09-29 13:51:22,607 TRACE [org.xdi.service.custom.script.CustomScriptManager] Last finished time '9/29/15 1:51 PM' INFO | jvm 1 | 2015/09/29 13:51:32 | 2015-09-29 13:51:32,658 DEBUG [org.gluu.oxtrust.servlet.LogoImageServlet] Starting organization logo upload INFO | jvm 1 | 2015/09/29 13:51:32 | 2015-09-29 13:51:32,664 DEBUG [org.gluu.oxtrust.servlet.LogoImageServlet] Successfully send organization logo with size

Ok, I just reopened the github ticket.

Hi Mohib, I can import users.Actually i have two xls sheet as data1,data2 both are same data and same headers..but i can import users with data1 xls sheet but if i try data2 it throws error such as "Import failed Empty username not allowed..." I don't know difference between two xls sheet. And one more thing if i import users with data1 xls sheet it will successfully imported and i can see the entry in users-->add person-->search. But i can't login with that user. if i change password for new user then only i can login. But i already give password in xls sheet. I checked with opendj entry password is not updated for that user. what is the reason?

Hi Mohib, I have send a mail to you with two data xls sheet.(zico@gluu.org)

Hello Hudson, Thanks, got your email. I'll run them in my test server. Stay tuned!

Hi Hudson, Thank you for your patience. We have noticed that you are using the same Username/Uids in both of the mentioned sheets. Username has to be unique across the users. So you are requested to change the Username in your second sheet, and test it again. If the problem persists, feel free to ask us again. Cheers!