Self-Service password reset not working?

By: Dieter Rothacker user 08 Mar 2016 at 4:59 a.m. CST

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Hi, I'm using the gluu-server-2.4.2 package. I've set "Self-Service password reset" in the organization > system config tab to "Enabled" and even restarted the server. However, the /identity/person/passwordReminder.htm does not display the form. If I remove the "rendered" condition, the form displays but the form prints an error. I could not find any relevant log information. Is this supposed to work out-of-the-box?
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By Mohib Zico Account Admin 08 Mar 2016 at 6:42 a.m. CST

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Yes, it should. We will check the status in 2.4.2 and inform you.

By Mohib Zico Account Admin 19 Mar 2016 at 12:24 a.m. CDT

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Self service pass reset works fine in 2.4.2

By Dieter Rothacker user 29 Mar 2016 at 6:39 a.m. CDT

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@mohib: maybe you can elaborate on how to get this function working? Also, maybe it is just an issue with the ubuntu package? I just restarted gluu-server and I still get an empty green page, so it seems that even the condition ``` #{passwordReminderAction.enabled()} ``` is not evaluated correctly in the form.

By Mohib Zico Account Admin 29 Mar 2016 at 7:53 a.m. CDT

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I couldn't reproduce the problem you reported. Generally you will get a blank screen if SMTP server is not configured. By configuring it properly, you won't have any issue.

By Dieter Rothacker user 29 Mar 2016 at 8:32 a.m. CDT

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I already had a working SMTP configuration, so I doubt that is the problem. I have tested now both with a server with smtp-login and with a mailrelay without login. SMTP tests succeeds in both cases (as it also states in oxtrust.log) but the ``` https://<server-hostname>/identity/person/passwordReminder.htm ``` page is still blank/green. How can I debug this further?

By Dieter Rothacker user 10 May 2016 at 6:12 a.m. CDT

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I can happily confirm that this feature is working now since we upgraded to 2.4.3 (was 2.4.2 before).

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