Editing membership details

By: Ben Kemble user 24 Apr 2017 at 5:41 a.m. CDT

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I need to change the Primary contact on my membership, as the primary contact has now left the organization. Also a Developer on the team needs to be moved across from their personal account to the main company account - I cannot currently do this as it states the user already exists, how can he delete or deactivate his account.
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By Aliaksandr Samuseu staff 24 Apr 2017 at 6:03 a.m. CDT

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Hi, Ben. Just to make things clear: you are having those problems with support board's UI? Otherwise please re-phrase your issue's description, it's hard to understand the situation.

By Ben Kemble user 24 Apr 2017 at 8:07 a.m. CDT

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Apologies for any confusion. My 1st point - on my OXD Dashboard I have a 'Primary Contact' listed under billing Administrators. This 'Primary Contact' has since left the company, so I need to remove them and add in a new 'Primary Contact'. My 2nd Point - I need to add an additional user to billing Administrators, this user has a separate account on OXD. How can they be added to my (the main company) account? As when I currently try to add them it states the user already exists.

By William Lowe user 24 Apr 2017 at 9:28 a.m. CDT

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Thanks for the note, Ben. We will take a look. Will

By Ben Kemble user 25 Apr 2017 at 9:18 a.m. CDT

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Any update on this? Thanks

By William Lowe user 25 Apr 2017 at 9:27 a.m. CDT

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I'm discussing with the developer what the quickest fix will be.. should have some additional information for you within the next few hours. Thanks for your patience and sorry for the inconvenience. Will

By William Lowe user 26 Apr 2017 at 8:46 a.m. CDT

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Should be fixed now. Thanks for the heads up. Will

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