Self service password reset failure

By: Graham Hemington user 07 Dec 2018 at 6:16 a.m. CST

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Hi, I have enabled the self service password reset feature and can receive the reset email. When I enter an new password and click submit the site redirects to /identity/error and the password is not changed. The message shown on the screen is: 'Oops Something wrong happened. Failed to execute registration script. Please contact site administration. ' I have checked all the logs and can't find an error anywhere. Is it possible for someone to give me an idea on what might be causing this or how to troubleshoot please? I have 2 separate systems installed and it happens on both. Regards, Graham
Ubuntu 18.04
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By Thomas Gasmyr Mougang staff 07 Dec 2018 at 6:25 a.m. CST

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Check these logs files: - **/opt/gluu/jetty/identity/logs/oxtrust.log** - **/opt/gluu/jetty/oxauth/logs/oxauth.log**

By Graham Hemington user 07 Dec 2018 at 7:11 a.m. CST

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Hi Thomas, There were no entries in those logs when trying to reset the password however in this log there is an entry, but only a warning. /opt/gluu-server-3.1.4/opt/gluu/jetty/oxauth/logs/2018_12_03.jetty.log ``` Dec 07, 2018 12:35:53 PM com.sun.faces.renderkit.html_basic.HtmlBasicRenderer getForComponent WARNING: Unable to find component with ID rememberme in view. Dec 07, 2018 12:39:48 PM com.sun.faces.renderkit.html_basic.HtmlBasicRenderer getForComponent WARNING: Unable to find component with ID rememberme in view. ``` Regards, Graham

By Thomas Gasmyr Mougang staff 07 Dec 2018 at 7:21 a.m. CST

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Hmm, **Ubuntu 18.04** is not supported yet.

By Graham Hemington user 07 Dec 2018 at 9:22 a.m. CST

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Hi Thomas, We have just built a new 16.04 system from scratch with minimal configuration and the error still occurs. We can give you access to the system to troubleshoot if you want? regards, Graham

By Thomas Gasmyr Mougang staff 07 Dec 2018 at 9:24 a.m. CST

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> We can give you access to the system to troubleshoot if you want? Let's do it.

By Graham Hemington user 07 Dec 2018 at 9:31 a.m. CST

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How can I send you credentials securely?

By Thomas Gasmyr Mougang staff 07 Dec 2018 at 9:33 a.m. CST

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A simple text file upload to google drive and share it with me.

By Graham Hemington user 07 Dec 2018 at 9:42 a.m. CST

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Do you have a support email address I could send it too please? As anyone on this thread could see the credentials. Thanks

By Thomas Gasmyr Mougang staff 07 Dec 2018 at 9:45 a.m. CST

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Send it to **support@gluu.org**

By Thomas Gasmyr Mougang staff 10 Dec 2018 at 4:14 a.m. CST

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I did a quick test with your server and the password reset feature is working as expected. You can see the user i created and use for testing.

By Thomas Gasmyr Mougang staff 10 Dec 2018 at 4:57 a.m. CST

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Here is how to test the password reset feature: 1. Create a user and assign him a valid email. Let's say **user@gmail.com** 2. Logout 3. Click the **Forgotten password link** on the login paage 4. Provide the user email(user@gmail.com for example) 5. The check the mail box for **user@gmail.com** 6. Click the reset link 7. Provide new password 8. Save Note that the reset link can't be use twice

By Graham Hemington user 10 Dec 2018 at 5 a.m. CST

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Thanks Thomas, I think I have figured it out. If you use the Password reset link in any browser session other than the one from where you originated the request it will fail. e.g. in a different browser or in a private window. Thanks, Graham

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