Password reset not working on Gluu

By: João Andrade user 27 Nov 2019 at 6 a.m. CST

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Dear Support, I have the gluu-server-3.1.7 installed in Ubuntu 18.04. I've activated the password reset option and configured the SMTP server. When I try to reset the password, I receive the email and after clicking the reset link I'm redirected to the reset password page. After enter the new password and click submit I got an error message. After checking the logs I'm able to see: Failed to find entry: oxGuid=null,ou=resetPasswordRequests,o=gluu Can you help me fixing this issue? Thanks in advance. Regards João
Ubuntu 18.04
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Answers

By Mohib Zico Account Admin 01 Dec 2019 at 9:50 p.m. CST

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@Sahil.Arora: Can we test this in 3.1.7 please?

By Sahil Arora user 02 Dec 2019 at 6:37 a.m. CST

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Sure, I will test and update here.

By Sahil Arora user 02 Dec 2019 at 6:49 a.m. CST

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Hi João Andrade, Quick note - We officially don't support 3.1.7 on Ubuntu18, Could you please try to test in Ubuntu16 and let us know. meanwhile, I am also testing at my end. Thanks

By João Andrade user 02 Dec 2019 at 6:53 a.m. CST

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Hi Sahil, I will test asap and provide feedback. Just a note to say that when I followed the installation procedures for Ubuntu 18, the version 3.1.7 was automatically installed. I did not choose this version.. Thank you for the support. João

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