By: Sudhanshu Patel user 09 Nov 2021 at 5:28 a.m. CST

3 Responses
Sudhanshu Patel gravatar
Expected Behviour: User should be able to access admin UI Current Behaviour: Url : https://endpoint*/identity/ is Showing ``` HTTP ERROR 503 Problem accessing /identity/. Reason: Service Unavailable ``` **Configuration & Logs ** ``` hostname gluu-1.eastus.cloudapp.azure.com orgName Cloudcover os centos city PUNE state MH countryCode IN Applications max ram 3072 Install oxAuth True Install oxTrust True Install Backend True Backend Type Ldap Java Type jre Install Apache 2 web server True Install Shibboleth SAML IDP False Install oxAuth RP False Install Passport False Install Gluu Radius False ``` **opendj status ** ``` ● opendj.service - OpenDJ Directory Service Loaded: loaded (/etc/systemd/system/opendj.service; enabled; vendor preset: disabled) Active: failed (Result: timeout) since Thu 2021-11-11 06:47:10 UTC; 3min 4s ago Process: 2136 ExecStart=/opt/opendj/bin/start-ds (code=exited, status=98) Nov 11 06:45:39 gluu-1.eastus.cloudapp.azure.com systemd[1]: Starting OpenDJ Directory Service... Nov 11 06:45:40 gluu-1.eastus.cloudapp.azure.com start-ds[2136]: The Directory Server could not acquire an exclusive lock on file /opt/opendj/locks/server.... Nov 11 06:45:40 gluu-1.eastus.cloudapp.azure.com systemd[1]: opendj.service: control process exited, code=exited status=98 Nov 11 06:47:10 gluu-1.eastus.cloudapp.azure.com systemd[1]: opendj.service stop-final-sigterm timed out. Killing. Nov 11 06:47:10 gluu-1.eastus.cloudapp.azure.com systemd[1]: Failed to start OpenDJ Directory Service. Nov 11 06:47:10 gluu-1.eastus.cloudapp.azure.com systemd[1]: Unit opendj.service entered failed state. Nov 11 06:47:10 gluu-1.eastus.cloudapp.azure.com systemd[1]: opendj.service failed. ```

By Mobarak Hosen Shakil staff 09 Nov 2021 at 6:36 a.m. CST

Mobarak Hosen Shakil gravatar
Please follow the description guideline. - expected behavior - actual behavior - configurations and logs Please provide this informations to guess the exact scenario. Regards ~ Shakil

By Mobarak Hosen Shakil staff 13 Nov 2021 at 1:01 p.m. CST

Mobarak Hosen Shakil gravatar
Can you please ensure that your system is fulfilled the [requirements](https://gluu.org/docs/gluu-server/4.2/installation-guide/#system-requirements) and azure [config](https://gluu.org/docs/gluu-server/4.2/installation-guide/#microsoft-azure)?

By Mobarak Hosen Shakil staff 20 Nov 2021 at 5:39 a.m. CST

Mobarak Hosen Shakil gravatar
Please reopen the ticket if required. Thanks and regards ~ Shakil