By: Gustavo Valverde user 23 Feb 2023 at 7:04 a.m. CST

3 Responses
Gustavo Valverde gravatar
**Describe the bug** Can't log into the AdminUI after installation **To Reproduce** Steps to reproduce the behavior: 1. Install on GKE using this instructions: 2. Configure the Helm chart with `adminUiEnabled: true` 3. Open `https://<domain>/admin` 4. See error: `The UI backend service is down` and developer tools shows `Problems getting API access token in order to process api calls.` **Expected behavior** No error **Additional context** `config-api` deployment shows: `ERROR jans.configapi.util.JwtUtil Not jwt token undefined` `auth-server` deployment shows: ``` ERROR [qtp1640899500-19] [] ( - Uninitialized keystore ERROR [qtp1640899500-19] [] ( - Failed to find private key by kid: null, signatureAlgorithm: RS256(check whether web keys JSON in persistence corresponds to keystore file), keySelectionStrategy: OLDER ``` More information available at:

By Mohammad Abudayyeh staff 23 Feb 2023 at 7:10 a.m. CST

Mohammad Abudayyeh gravatar
Hey Gustavo, Do you have an active license with us ?

By Gustavo Valverde user 23 Feb 2023 at 7:11 a.m. CST

Gustavo Valverde gravatar
Yes, but I'm not able to input the license as this error happens before.

By Davin Cooke staff 23 Feb 2023 at 8:51 a.m. CST

Davin Cooke gravatar
Hi all update.. Gustavo has managed to get the UI working and has a trial license. I'll close this ticket but refer to the PR