Unable to start OXD server: "The license signature is invalid"

By: Simon Bayliss user 24 Apr 2017 at 8:05 a.m. CDT

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Simon Bayliss gravatar
I recently updated the trial license details of our OXD server installation to those provided to my Organisation. However, I am now unable to start the server due to an InvalidSignatureException. Each of the required fields in conf/oxd-conf.json has been updated to include the new details (license_id, public_key, public_password, license_password). Is there anything else I should change / remove when renewing license details? If not, can you suggest what else might be causing this issue? Thanks in advance Simon
Rhel67
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By Yuriy Zabrovarnyy staff 24 Apr 2017 at 10:52 a.m. CDT

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Yuriy Zabrovarnyy gravatar
Actually these are the only 4 fields. It should work. Usually problem is because of copy/paste. Make sure all field values does not have new lines (especially public_key). To force license update you can also remove `.oxd-license` file and restart oxd. If you still can't start it please provide your `oxd-conf.json` file, so we can validate it on our side. Thanks, Yuriy

By Simon Bayliss user 25 Apr 2017 at 4:27 a.m. CDT

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Removing the hidden oxd_license file fixed the issue. Thanks Simon

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