Hi Kumar,
I hope you are doing well.
Kindly go through the following steps in order to get more in side about what is happening.
- Run the below commands as an admin user,the command will fail as you described above.
```
#service gluu-server-3.1.2
```
- Run theses two commands and check the result.
```
#systemctl status gluu-server-3.1.2.service > gluu-status.txt
#journalctl -xe > gluu-startjournal.txt
```
Check the content of theses two files and you will get more details about your issue.
If after that you still need help, just provide us with the logs files and stay tuned if we need more information.
Thanks