By: Ksenia Budykho user 23 Apr 2018 at 10:01 a.m. CDT

4 Responses
Ksenia Budykho gravatar
On trying to login for the first time after installation, my page is redirected to /identity/error with an unhelpful 'oops something wrong happened' message. I've tried rebooting, restarting services, and that didn't seem to fix the problem. I'm not sure how to fix this.

By Thomas Gasmyr Mougang staff 23 Apr 2018 at 10:34 a.m. CDT

Thomas Gasmyr Mougang gravatar
Hi **Ksenia**, Can you provide logs files. `/opt/gluu/jetty/identity/logs/oxtrust.log` Make sure your instance respect the requirement defined [here](https://gluu.org/docs/ce/3.1.2/installation-guide/#system-requirements). Thanks, Gasmyr.

By Ksenia Budykho user 23 Apr 2018 at 11:44 a.m. CDT

Ksenia Budykho gravatar
Hi Gasmyr, I made sure to carefully follow the instructions so hopefully I didn't set up the VM incorrectly, I tried creating more than the minimum resources required. The logs are quite long! ---

By Thomas Gasmyr Mougang staff 24 Apr 2018 at 4:21 a.m. CDT

Thomas Gasmyr Mougang gravatar
Hi **Ksenia**, Can you share the following information: 1. The `/etc/hosts` of the OS where Gluu server is installed 1. The ip address and host name enter during installation(**when running setup.py**) Thanks, Gasmyr.

By Ksenia Budykho user 24 Apr 2018 at 8:09 a.m. CDT

Ksenia Budykho gravatar
Hi Gasmyr, I've managed to fix the issue, the network loop was set up incorrectly. Thank You, Ksenia Budykho