Can not access Gluu server after isntalled it successfully.

By: hantsy bai user 22 May 2018 at 4:52 a.m. CDT

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I have followed the [installation guide](https://gluu.org/docs/ce/3.1.3/installation-guide) to install Gluu Server on a private server which has a fixed domain name. 1. prepared the vm as mentioned in the docs. 2. Follow the steps in the docs to install Gluu by `apt-get` command. 3. Start service via `service gluu-server-3.1.3 start`, and check the status by `service gluu-server-3.1.3 status` and make sure it is running successfully. 4. Switch to Gluu chroot environment by executing `service gluu-server-3.1.3 login`. 5. And execute `./setup.py` in the */install/gluu-server-community/* as mentioned in docs, and answer the questions step by step to fill the basic info , such as ip, domain etc, and accept the default installation of components. Finally it is installed successfully, but I can not access the Gui via https://< domain name>. I have checked the domain/ip had been added into chroot evn based Apache2 config.
Ubuntu 16.04
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By Thomas Gasmyr Mougang staff 22 May 2018 at 4:58 a.m. CDT

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Hi, Which domain name and ip address have you choose during installation? > Finally it is installed successfully, but I can not access the Gui via https://< domain name> What is this?

By hantsy bai user 22 May 2018 at 5:16 a.m. CDT

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* Ip 101.81.227.119 * Domain name: ip.modianli.com I have logged in **chroot** env, checked the content of `/etc/hosts`: ``` 127.0.0.1 localhost ::1 ip6-localhost ip6-loopback ff02::1 ip6-allnodes ff02::2 ip6-allrouters 101.81.227.119 ip.modianli.com ``` And apache conf, there is standalone config for Gluu, */etc/apache2/sites-available/https_gluu.conf*. And I have checked the content, the domain name is set. ``` <VirtualHost *:80> ServerName ip.modianli.com Redirect / https://ip.modianli.com/ DocumentRoot "/var/www/html/" </VirtualHost> <VirtualHost *:443> DocumentRoot "/var/www/html/" ServerName ip.modianli.com:443 ```

By Thomas Gasmyr Mougang staff 22 May 2018 at 5:23 a.m. CDT

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And what happen when you visit https://ip.modianli.com ? Also make sure the ip address is not assign by a DHCP server, it should be static.

By hantsy bai user 22 May 2018 at 5:32 a.m. CDT

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It is timeout, it seems like 80/443 is not open for public. I will consult my friend(who provides the server to me) about the server info.

By Thomas Gasmyr Mougang staff 22 May 2018 at 5:36 a.m. CDT

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Okay, Check the following: 1. Disable any firewall protection 1. Make sure your server match the [minimum server requirement](https://gluu.org/docs/ce/3.1.3/installation-guide/#system-requirements).

By hantsy bai user 29 May 2018 at 7:08 a.m. CDT

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An issue I found, why I have to use ports: 80/443.

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