By: Kuppusamy Venkatasubramanian user 02 Sep 2020 at 5:01 a.m. CDT

5 Responses
Kuppusamy Venkatasubramanian gravatar
Installed gluu and the installation was successul but when i tried to access gluu server login page. There is 503 service unavailable. I checked through the logs and there was error as "importError: No module named gluu_common" in oxauth_script.log. The VM configuration are 2 vCPU and 8 gb RAM and all installation requirements were fulfilled. VM running in VirtualBox. Pls. find the logs uploaded at https://www.dropbox.com/s/dp3wye3kn6ukn5h/support.zip?dl=0 Pls. help to take a look.

By Mobarak Hosen Shakil staff 02 Sep 2020 at 12:20 p.m. CDT

Mobarak Hosen Shakil gravatar
Hi Kuppusamy Venkatasubramanian! I have seen your logs file. Since you could not access the login page at the beginning after successful installation. I think there is something wrong in the installation process. Can you please tell me all the process you have done from beginning up to installation. Also, please mention which operating system you are using. Thanks.

By Kuppusamy Venkatasubramanian user 02 Sep 2020 at 4:58 p.m. CDT

Kuppusamy Venkatasubramanian gravatar
Hi, I created VM in virual box with 2 vCPU and 8 GB RAM with host-only network and bridge network to access the machine from host machine and to access internet from the VM. The OS is Ubuntu 20.4. Then after first login, i switched to root and followed the installation process given in gluu.org for ubuntu. After installation, i got a message as installation successful. But when i access https://gluubox , i got error as service not available with http status code 503. I captured all the screens of installation and i have uploaded at https://www.dropbox.com/s/abv50170r8a5y5r/Gluu_Installation.zip?dl=0

By Mobarak Hosen Shakil staff 03 Sep 2020 at 9:30 a.m. CDT

Mobarak Hosen Shakil gravatar
Hi, I need two more log files under community edition setup. **setup.log** and **setup_error.log**. Thanks.

By Kuppusamy Venkatasubramanian user 05 Sep 2020 at 8:07 a.m. CDT

Kuppusamy Venkatasubramanian gravatar
Pls. find the link for the file here --> https://www.dropbox.com/s/3asbaj7q5wcwwzj/setup_error.log?dl=0 and https://www.dropbox.com/s/8a6idz8ogqbknre/setup.log?dl=0

By Mobarak Hosen Shakil staff 07 Sep 2020 at 10:04 a.m. CDT

Mobarak Hosen Shakil gravatar
Hello, There is a problem with oxd server in the setup log file. While installing gluu server on VM please check it out. https://gluu.org/docs/gluu-server/4.2/installation-guide/ Please ensure that: 1. you have setup gluu server on a static ip. 2. use a fully qualified domain name. 3. mapped static ip with domain name in hosts file Thanks