Gluu 4.2. The connection has timed out. Oxauth issue.

By: Rajat kumar user 17 Sep 2020 at 12:09 p.m. CDT

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##When trying to open the gluu interface or website the ip resolves to https://ubuntu.gluu.org/oxauth/restv1/authorize?client_id=1001.6a4167c4-98a7-4841-8d0a-ba61898b99e6&redirect_uri=https%3A%2F%2Fubuntu.gluu.org%2Fidentity%2Fauthcode.htm&response_type=code&scope=openid+profile+email+user_name&nonce=5762494e-f522-43b5-bbcc-0ccc63762f83&state=3d70a0ed-da1e-4d0a-ad34-acf933e33285&acr_values=simple_password_auth and displays "The connection has timed out". ##When I stop oxuth service I get the message : Oops Something wrong happened. Return to the application using the button below. ##I have allocated the system 3.8GB memory, 150GB of storage and 2 cores. ##Please have a look at these for information: https://imgur.com/a/0cJfe9D https://imgur.com/a/3FA6NFK https://pastebin.com/VbACGie4
Ubuntu 18.0
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Answers

By Mobarak Hosen Shakil staff 17 Sep 2020 at 1 p.m. CDT

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Hi, Rajat kumar! There is a problem with database connection. restart gluu server then simply try to login. - Thanks

By Rajat kumar user 17 Sep 2020 at 11:56 p.m. CDT

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Thanks for the quick reply. I restarted the server and still facing the same issue. Let me know if you need any specific log file or any other information. I am adding a link to all the log files [Log files](https://gofile.io/d/Ksd95d).

By Mobarak Hosen Shakil staff 18 Sep 2020 at 10:08 a.m. CDT

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Well, I have seen that the authentication is successful, but web page not loading due to server getting shutdown. Are you using Virtual Machine? Minimum requirement is 4GB, 2 core, 40GB disk space. - When installing more than the default components (i.e. oxAuth, oxTrust, and LDAP), we recommend using a machine with at least 8GB of RAM.

By Rajat kumar user 18 Sep 2020 at 1:13 p.m. CDT

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I am using a virtual machine and have allocated 4GB of memory, 2 cores and 150GB for disk space. I will try to run the server without extra components.

By Mobarak Hosen Shakil staff 18 Sep 2020 at 1:18 p.m. CDT

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Well, please try to capture full installation process, it will help us to understand the exact situation. Thanks.

By Rajat kumar user 20 Sep 2020 at 11:37 p.m. CDT

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The problem was with the RAM. Thank you team Gluu and the community for the quick response and support.

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