You're misunderstanding the question.
The package itself is a chroot'ed version of Ubuntu 18. I'm asking why. There are two newer LTS releases of Ubuntu.
I'm not talking about which version of Ubuntu I'm installing Gluu on. Gluu itself runs on top of a chrooted copy of Ubuntu 18.04. Why not 20.04?
And since you mentioned support:
I'd be happy to send some money your way if I could afford a support contract.
I pay Proxmox for a support contract, and it's not because I need the support - I never do. It's because I like to financially support open-source projects that save me time, hassle and money. It's the same thing with Gluu. I'm not likely to need support beyond what's already available to the community, but I would like to support further development and show my appreciation for what's already been done.
But for my older Proxmox server running a dual-socket Xeon CPU, my support contract costs 180 euros/year. By contrast, Gluu Solo looks like the only way I can give financial support to the project. Gluu Solo's cheapest tier costs $1260/month, and that's *more than I pay to rent my apartment in one of the most expensive states in the US.* (And for the sake of comparison: it's about 2-1/2 times what I paid monthly on my car loan, before I paid it off.)
I'm a freelancer. I don't have tons of money. If you had support options that I could afford, I would be happy to pay for support, but... you don't.