IDP Shibboleth Service Unavailable 503

By: Marlon Martínez user 15 Jul 2022 at 2:55 p.m. CDT

5 Responses
Marlon Martínez gravatar
We want to access to the following url after shibboleth idp installation: https://hostname/idp/shibboleth We recently installed shibboleth idp extension to our gluu container, everything was fine with the installation process. Our idp service was inactive after install the shibboleth extension but we followed another ticket (https://support.gluu.org/installation/9534/idp-503-service-unavailable/) to solve this issue. Currently we have the idp service running and active but when we want to navigate to https://hostname/idp/shibboleth we are getting a 503 service unavailable page. The ticket we followed to activate the idp service also has some solutions about how to get the idp shibboleth page but when we follow the steps our server is down and we can not enter to it again, so maybe those steps does not work with our installation. Could you please help us to solve this issue?
Gluu 4.2.3 Ubuntu 20.04
closed

Answers

By Michael Schwartz Account Admin 15 Jul 2022 at 3:11 p.m. CDT

Copy
Michael Schwartz gravatar
Anything interesting in the idp log?

By Marlon Martínez user 15 Jul 2022 at 3:29 p.m. CDT

Copy
Marlon Martínez gravatar
Hi Michael, I can not find any log file on the related paths: /opt/shibboleth-idp/logs/ /opt/gluu/jetty/idp/logs/ The logging level is set on INFO Thank you

By Michael Schwartz Account Admin 15 Jul 2022 at 4:22 p.m. CDT

Copy
Michael Schwartz gravatar
Set the log level to DEBUG or TRACE

By Marlon Martínez user 18 Jul 2022 at 12:22 p.m. CDT

Copy
Marlon Martínez gravatar
Hi Michael, I already set the log level to TRACE and DEBUG but I can not see any log file on the related paths. I also stopped and started the idp service to see if the log files were created after service initiation but no success. This is the output from idp script: bash /opt/dist/scripts/idp status Jetty NOT running JAVA = /opt/jre/bin/java JAVA_OPTIONS = -Djetty.home=/opt/jetty -Djetty.base=/opt/jetty -Djava.io.tmpdir=/tmp JETTY_HOME = /opt/jetty JETTY_BASE = /opt/jetty START_D = /opt/jetty/start.d START_INI = /opt/jetty/start.ini JETTY_START = /opt/jetty/start.jar JETTY_CONF = /opt/jetty/etc/jetty.conf JETTY_ARGS = jetty.state=/opt/jetty/idp.state jetty-started.xml JETTY_RUN = /var/run/jetty JETTY_PID = /var/run/jetty/idp.pid JETTY_START_LOG = /var/run/jetty/idp-start.log JETTY_STATE = /opt/jetty/idp.state JETTY_START_TIMEOUT = 300 RUN_CMD = /opt/jre/bin/java -Djetty.home=/opt/jetty -Djetty.base=/opt/jetty -Djava.io.tmpdir=/tmp -jar /opt/jetty/start.jar jetty.state=/opt/jetty/idp.state jetty-started.xml

By Marlon Martínez user 18 Jul 2022 at 5:39 p.m. CDT

Copy
Marlon Martínez gravatar
Hi Michael, Just to let you know that I can now see the idp/shibboleth page Thank you for your support!

Post an answer