Support on Gluu support account

By: Sebastian Wong user 14 Apr 2017 at 6:22 a.m. CDT

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Sebastian Wong gravatar
Hi Gluu support, I had previously create an account with my company email but wasn't able to receive any activation email from Gluu. In order to proceed, i had created another account with my yahoo email. But always the company level access was removed the next time i login. Kindly help to look into this issue as it is very annoying that i need to be added to the company group over and over again. Thanks.
Rhel72
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By William Lowe user 14 Apr 2017 at 8:55 a.m. CDT

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William Lowe gravatar
Sorry for the trouble. We're looking into it now.

By William Lowe user 16 Apr 2017 at 10:31 a.m. CDT

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Sebastian, I followed up with a couple emails Friday but wanted to comment here also. Please try to register again using your corporate email account. We reviewed the logs and it looks like your server rejected the activation link that was sent upon initial registration. Let's try again. Thanks, Will

By William Lowe user 18 Apr 2017 at 9:14 a.m. CDT

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Hi Sebastian, Any luck? Thanks, Will

By William Lowe user 18 Apr 2017 at 1:37 p.m. CDT

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William Lowe gravatar
Resolved.

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