Hi Herman, Why are you using Gluu Server 2.4.4.2 instead of 3.0.1 ? It's always recommended to use the latest version of the server. Thanks, Will

Hi, Will. Thanks. The problem with 3.0.1 is that we don't have a dedicated machine only to gluu, it has to coexist with jboss and apache servers. Gluu 2.4.4.2 does not appear to have any coexistence problems.

Hi Hernan, It's a bug in 2.4.4.2 ( sp2 ). You need to update 2.4.4.2 sp2 to 2.4.4.2 sp3. Here is how: - Backup existing 'identity.war', 'identity' directory, 'oxauth.war' and 'oxauth' directory from /opt/tomcat/webapps/ - Backup existing 'idp.war' from /opt/tomcat/webapps/ - Download [oxtrust-server-2.4.4.sp3.war](https://ox.gluu.org/maven/org/xdi/oxtrust-server/2.4.4.sp3/oxtrust-server-2.4.4.sp3.war) - Download [oxauth-server-2.4.4.sp3.war](https://ox.gluu.org/maven/org/xdi/oxauth-server/2.4.4.sp3/oxauth-server-2.4.4.sp3.war) - Download [oxidp-2.4.4.sp3.war](https://ox.gluu.org/maven/org/xdi/oxidp/2.4.4.sp3/oxidp-2.4.4.sp3.war) - Rename downloaded 'oxtrust-server-2.4.4.sp3.war' to 'identity.war' - Rename downloaded 'oxauth-server-2.4.4.sp3.war' to 'oxauth.war' - Rename downloaded 'oxidp-2.4.4.sp3.war' to 'idp.war' - Stop tomcat - Remove identity.war, identity directory, oxauth.war and oxauth directory from /opt/tomcat/webapps/ - Remove idp.war from /opt/idp/war/ - Push new 'identity.war' and 'oxauth.war' in /opt/tomcat/webapps/ - Push new 'idp.war' to /opt/idp/war/ - Start tomcat - Wait for around 10 mins - Your server will be upgraded to 2.4.4.2 sp3 - Try to add user now.

Thank you so much. Support here has been very good. I'm gonna try it if 2.4.3 fails, since I had to downgrade to 2.4.3 as a workaround. For now it's been stable.

OK, I'm closing this ticket out for now. Feel free to comment here if it needs to be re-opened, or open a new ticket. Thanks, Will