Ok, couple of things you need to consider:
- You need to read [how to open proper ticket](https://support.gluu.org/docs/user-guide/how-to-ask/).
- If you face any problem, try to search our support portal. See if there is/are similar issue/s available already or not.
- Read our officie doc very carefully.
- After following all above steps, if you still fail; open ticket.