By: Oluseyi Adelegan user 25 Jun 2021 at 1:11 a.m. CDT

5 Responses
Oluseyi Adelegan gravatar
Hello, I have installed gluu times without number on ubuntu and it will work perfectly at first but anytime the OS update restarted or power outage or after five days, the gluu will kept given the following error on the browser and the automatic repo update has been disable; " 502. That's an error. The server encountered a temporary error and could not complete your request. Please try later again. " What can I do to stop the error and be able to access the gluu dashboard " The server has the following configuration: 2 CPU Core 8GB RAM 80GB SSD UBUNTU 20 OS Thank you.

By Mobarak Hosen Shakil staff 25 Jun 2021 at 12:25 p.m. CDT

Mobarak Hosen Shakil gravatar
Hi Oluseyi Adelegan, How many services are running currently in your server? Regards ~ Shakil

By Oluseyi Adelegan user 26 Jun 2021 at 2:40 a.m. CDT

Oluseyi Adelegan gravatar
Four services opendj, oxauth, identity, passport and please find below their status; root@serverlogs:~# service opendj status ● opendj.service - OpenDJ Directory Service Loaded: loaded (/etc/systemd/system/opendj.service; enabled; vendor preset: enabled) Active: active (running) since Mon 2021-06-21 12:38:51 UTC; 4 days ago Process: 59 ExecStart=/opt/opendj/bin/start-ds (code=exited, status=0/SUCCESS) Main PID: 404 (java) CGroup: /system.slice/opendj.service └─404 /opt/jre/bin/java -server -Xms512m -Xmx2383m -XX:+UseCompressedOops -Dorg.opends.server.scriptName=start-ds org.opends.server.core.DirectoryServer --configFile /opt/opendj/con Jun 21 12:38:45 serverlogs.zodml.org start-ds[59]: [21/Jun/2021:12:38:45 +0000] category=JVM severity=NOTICE msgID=19 msg=JVM Arguments: "-Xms512m", "-Xmx2383m", "-XX:+UseCompressedOops", "-Do Jun 21 12:38:47 serverlogs.zodml.org start-ds[59]: [21/Jun/2021:12:38:47 +0000] category=BACKEND severity=NOTICE msgID=513 msg=The database backend site containing 2 entries has started Jun 21 12:38:47 serverlogs.zodml.org start-ds[59]: [21/Jun/2021:12:38:47 +0000] category=BACKEND severity=NOTICE msgID=513 msg=The database backend metric containing 1305 entries has started Jun 21 12:38:49 serverlogs.zodml.org start-ds[59]: [21/Jun/2021:12:38:49 +0000] category=BACKEND severity=NOTICE msgID=513 msg=The database backend userRoot containing 314 entries has started Jun 21 12:38:49 serverlogs.zodml.org start-ds[59]: [21/Jun/2021:12:38:49 +0000] category=EXTENSIONS severity=NOTICE msgID=221 msg=DIGEST-MD5 SASL mechanism using a server fully qualified domai Jun 21 12:38:49 serverlogs.zodml.org start-ds[59]: [21/Jun/2021:12:38:49 +0000] category=CORE severity=NOTICE msgID=135 msg=The Directory Server has started successfully Jun 21 12:38:49 serverlogs.zodml.org start-ds[59]: [21/Jun/2021:12:38:49 +0000] category=CORE severity=NOTICE msgID=139 msg=The Directory Server has sent an alert notification generated by cla Jun 21 12:38:50 serverlogs.zodml.org start-ds[59]: [21/Jun/2021:12:38:50 +0000] category=PROTOCOL severity=NOTICE msgID=276 msg=Started listening for new connections on LDAPS Connection Handle Jun 21 12:38:50 serverlogs.zodml.org start-ds[59]: [21/Jun/2021:12:38:50 +0000] category=PROTOCOL severity=NOTICE msgID=276 msg=Started listening for new connections on Administration Connecto Jun 21 12:38:51 serverlogs.zodml.org systemd[1]: Started OpenDJ Directory Service. root@serverlogs:~# service oxauth status ● oxauth.service - Oxauth service Loaded: loaded (/lib/systemd/system/oxauth.service; enabled; vendor preset: enabled) Active: active (running) since Mon 2021-06-21 12:39:15 UTC; 4 days ago Process: 543 ExecStart=/opt/dist/scripts/oxauth start (code=exited, status=0/SUCCESS) Main PID: 570 (java) CGroup: /system.slice/oxauth.service └─570 /opt/jre/bin/java -server -Xms128m -Xmx1589m -XX:+DisableExplicitGC -Dgluu.base=/etc/gluu -Dserver.base=/opt/gluu/jetty/oxauth -Dlog.base=/opt/gluu/jetty/oxauth -Dpython.home= Jun 21 12:38:51 serverlogs.zodml.org systemd[1]: Starting Oxauth service... Jun 21 12:38:52 serverlogs.zodml.org oxauth[543]: Starting Jetty: 2021-06-21 12:38:52.100:INFO::main: Logging initialized @843ms to org.eclipse.jetty.util.log.StdErrLog Jun 21 12:38:52 serverlogs.zodml.org oxauth[543]: 2021-06-21 12:38:52.714:INFO::main: Console stderr/stdout captured to /opt/gluu/jetty/oxauth/logs/2021_06_21.jetty.log Jun 21 12:39:03 serverlogs.zodml.org oxauth[543]: . . WARNING: An illegal reflective access operation has occurred Jun 21 12:39:03 serverlogs.zodml.org oxauth[543]: WARNING: Illegal reflective access by org.jboss.weld.util.bytecode.ClassFileUtils$1 (file:/opt/jetty-9.4/temp/jetty-localhost-8081-oxauth_war- Jun 21 12:39:03 serverlogs.zodml.org oxauth[543]: WARNING: Please consider reporting this to the maintainers of org.jboss.weld.util.bytecode.ClassFileUtils$1 Jun 21 12:39:03 serverlogs.zodml.org oxauth[543]: WARNING: Use --illegal-access=warn to enable warnings of further illegal reflective access operations Jun 21 12:39:03 serverlogs.zodml.org oxauth[543]: WARNING: All illegal access operations will be denied in a future release Jun 21 12:39:15 serverlogs.zodml.org oxauth[543]: . . . OK Mon Jun 21 12:39:15 UTC 2021 Jun 21 12:39:15 serverlogs.zodml.org systemd[1]: Started Oxauth service. root@serverlogs:~# service identity status ● identity.service - Identity service Loaded: loaded (/lib/systemd/system/identity.service; enabled; vendor preset: enabled) Active: active (running) since Mon 2021-06-21 12:40:03 UTC; 4 days ago Process: 675 ExecStart=/opt/dist/scripts/identity start (code=exited, status=0/SUCCESS) Main PID: 728 (java) CGroup: /system.slice/identity.service └─728 /opt/jre/bin/java -server -Xms128m -Xmx2383m -XX:+DisableExplicitGC -Dgluu.base=/etc/gluu -Dserver.base=/opt/gluu/jetty/identity -Dlog.base=/opt/gluu/jetty/identity -Dpython.h Jun 21 12:39:15 serverlogs.zodml.org systemd[1]: Starting Identity service... Jun 21 12:39:17 serverlogs.zodml.org identity[675]: Starting Jetty: 2021-06-21 12:39:17.200:INFO::main: Logging initialized @1478ms to org.eclipse.jetty.util.log.StdErrLog Jun 21 12:39:18 serverlogs.zodml.org identity[675]: 2021-06-21 12:39:18.122:INFO::main: Console stderr/stdout captured to /opt/gluu/jetty/identity/logs/2021_06_21.jetty.log Jun 21 12:39:38 serverlogs.zodml.org identity[675]: . . . . . WARNING: An illegal reflective access operation has occurred Jun 21 12:39:38 serverlogs.zodml.org identity[675]: WARNING: Illegal reflective access by org.jboss.weld.util.bytecode.ClassFileUtils$1 (file:/opt/jetty-9.4/temp/jetty-localhost-8082-identity_ Jun 21 12:39:38 serverlogs.zodml.org identity[675]: WARNING: Please consider reporting this to the maintainers of org.jboss.weld.util.bytecode.ClassFileUtils$1 Jun 21 12:39:38 serverlogs.zodml.org identity[675]: WARNING: Use --illegal-access=warn to enable warnings of further illegal reflective access operations Jun 21 12:39:38 serverlogs.zodml.org identity[675]: WARNING: All illegal access operations will be denied in a future release Jun 21 12:40:03 serverlogs.zodml.org identity[675]: . . . . . . OK Mon Jun 21 12:40:03 UTC 2021 Jun 21 12:40:03 serverlogs.zodml.org systemd[1]: Started Identity service. root@serverlogs:~# service passport status ● passport.service - Passport service Loaded: loaded (/lib/systemd/system/passport.service; enabled; vendor preset: enabled) Active: active (running) since Mon 2021-06-21 12:40:03 UTC; 4 days ago Process: 1039 ExecStart=/opt/dist/scripts/passport start (code=exited, status=0/SUCCESS) Main PID: 1061 (node) CGroup: /system.slice/passport.service └─1061 /opt/node/bin/node --max-old-space-size=318 /opt/gluu/node/passport/server/app.js Jun 26 00:00:49 serverlogs.zodml.org passport[1039]: at DerivedLogger._transform (/opt/gluu/node/passport/node_modules/winston/lib/winston/logger.js:305:12) Jun 26 00:00:49 serverlogs.zodml.org passport[1039]: at DerivedLogger.Transform._read (/opt/gluu/node/passport/node_modules/readable-stream/lib/_stream_transform.js:177:10) Jun 26 00:00:49 serverlogs.zodml.org passport[1039]: at DerivedLogger.Transform._write (/opt/gluu/node/passport/node_modules/readable-stream/lib/_stream_transform.js:164:83) Jun 26 00:00:49 serverlogs.zodml.org passport[1039]: at doWrite (/opt/gluu/node/passport/node_modules/readable-stream/lib/_stream_writable.js:409:139) Jun 26 00:00:49 serverlogs.zodml.org passport[1039]: at writeOrBuffer (/opt/gluu/node/passport/node_modules/readable-stream/lib/_stream_writable.js:398:5) Jun 26 00:00:49 serverlogs.zodml.org passport[1039]: at DerivedLogger.Writable.write (/opt/gluu/node/passport/node_modules/readable-stream/lib/_stream_writable.js:307:11) Jun 26 00:00:49 serverlogs.zodml.org passport[1039]: at DerivedLogger.log (/opt/gluu/node/passport/node_modules/winston/lib/winston/logger.js:223:12) Jun 26 00:00:49 serverlogs.zodml.org passport[1039]: at Object.log2 (/opt/gluu/node/passport/server/utils/logging.js:142:14) Jun 26 00:00:49 serverlogs.zodml.org passport[1039]: at /opt/gluu/node/passport/server/app.js:57:14 Jun 26 00:00:49 serverlogs.zodml.org passport[1039]: (node:1061) UnhandledPromiseRejectionWarning: Unhandled promise rejection. This error originated either by throwing inside of an async func

By Mobarak Hosen Shakil staff 05 Jul 2021 at 9:58 a.m. CDT

Mobarak Hosen Shakil gravatar
you can try to restart the machine: ``` /sbin/gluu-serverd restart ``` wait few minutes to be initiated each of the services. If you face the same issue again, try to login inside the gluu container and check `status` each of the services: ``` /sbin/gluu-serverd login systemctl status identity/oxauth/opendj ```

By Oluseyi Adelegan user 07 Jul 2021 at 10:19 p.m. CDT

Oluseyi Adelegan gravatar
I solved the issue by restarting opendj service about 5 days, since then, it is still working perfectly. THANK YOU FOR THE SUPPORT.

By Mobarak Hosen Shakil staff 08 Jul 2021 at 8:01 a.m. CDT

Mobarak Hosen Shakil gravatar
Closing this ticket. Please reopen if required. Thanks & Regards ~ Shakil