Randomly "Failed to load global configuration entry from Ldap" Error

By: Eddy DP user 05 May 2022 at 7:57 p.m. CDT

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Eddy DP gravatar
We have been working for several days without incidents with Gluu authentication, but suddenly we got an error when trying to access in the browser, ![](https://firebasestorage.googleapis.com/v0/b/mis-pruebas-361b1.appspot.com/o/error.png?alt=media&token=453e97d0-db56-4fe4-9360-be3ed71c0443) in the oxauth log shows a "Failed to persist entry" followed by "Failed to load global configuration entry from Ldap" Do you know what is causing this error? or any idea where we can start to debug the error? This is the oxauth.log at the time of the incident ``` Failed to put entry, key: 23804906-cc8b-4d42-884d-a942ffe9f13c, hashedKey: ac03e4d43a32b19f33dc6a8c2f4fa4badaaec763eb5ea0c0bd72a39cc9ba3f89, message: Failed to persist entry: uuid=ac03e4d43a32b19f33dc6a8c2f4fa4badaaec763eb5ea0c0bd72a39cc9ba3f89,ou=cache,o=gluu 2022-05-05 22:06:37,544 ERROR [qtp963110412-129682] [org.gluu.oxauth.exception.GlobalExceptionHandler] (GlobalExceptionHandler.java:50) - Committed 2022-05-05 22:06:37,548 ERROR [qtp963110412-129682] [org.gluu.oxauth.exception.GlobalExceptionHandler] (GlobalExceptionHandler.java:69) - Can't perform redirect to viewId: /error_service.htm 2022-05-05 22:07:37,566 ERROR [qtp963110412-127056] [org.gluu.oxauth.exception.GlobalExceptionHandler] (GlobalExceptionHandler.java:50) - Committed 2022-05-05 22:07:37,569 ERROR [qtp963110412-127056] [org.gluu.oxauth.exception.GlobalExceptionHandler] (GlobalExceptionHandler.java:69) - Can't perform redirect to viewId: /error_service.htm 2022-05-05 22:07:43,313 ERROR [qtp963110412-127056] [org.gluu.oxauth.exception.GlobalExceptionHandler] (GlobalExceptionHandler.java:50) - Committed 2022-05-05 22:07:43,317 ERROR [qtp963110412-127056] [org.gluu.oxauth.exception.GlobalExceptionHandler] (GlobalExceptionHandler.java:69) - Can't perform redirect to viewId: /error_service.htm 2022-05-05 22:08:14,544 ERROR [ForkJoinPool.commonPool-worker-5] [org.gluu.oxauth.service.AppInitializer] (AppInitializer.java:637) - Failed to load global configuration entry from Ldap 2022-05-05 22:08:21,424 ERROR [qtp963110412-124042] [org.gluu.oxauth.service.SessionIdService] (SessionIdService.java:793) - Failed to get session by dn: oxId=e8757ed2-2cc6-4ee5-91e0-84de246cbc8b,ou=sessions,o=gluu ```
Gluu 4.2.3 Ubuntu 20.04
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Answers

By Mobarak Hosen Shakil staff 05 May 2022 at 11:08 p.m. CDT

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Hi Eddy, Did you check that **`OpenDJ `** service is running or not? Regards ~ Shakil

By Eddy DP user 06 May 2022 at 9:52 a.m. CDT

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At the moment we did not check if the OpenDJ service was active, restarting all the services was how we got the authentication back, but any idea why OpenDJ could stop? It had been working for months with no problems, what logs we should look at to see what caused the problem?

By Mobarak Hosen Shakil staff 12 May 2022 at 7:17 p.m. CDT

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There are many cases that could lead OpenDJ to stop working. Customizations in gluu server (attribute, custom scripts, etc), lack of resources, network failing, etc. If we fail to log in gluu server, then we first check the `OxAuth` logs. after then each of others logs according to `OxAuth` logs. Ref: * https://gluu.org/docs/gluu-server/4.3/operation/logs/ * https://gluu.org/docs/gluu-server/4.3/operation/faq/ Thanks, Regards ~ Shakil

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