By: Eddy DP user 14 Jun 2022 at 1:33 p.m. CDT

2 Responses
Eddy DP gravatar
We are getting an error when trying to access gluu, it shows us an error with status 503 and seeing the OxAuth logs shows us a message that says Unable to establish a connection to server localhost/127.0.0.1:1636. We have reviewed the status of OpenDJ and confirm that it is active as recommended in the previously raised ticket https://support.gluu.org/outages/10467/randomly-failed-to-load-global-configuration-entry-from-ldap-error/ I attach the open dj status data and the 0xAuth logs ![](https://firebasestorage.googleapis.com/v0/b/mis-pruebas-361b1.appspot.com/o/opendj.png?alt=media&token=a65b9655-b733-4eee-8c2d-3a965b5ff043) ![](https://firebasestorage.googleapis.com/v0/b/mis-pruebas-361b1.appspot.com/o/0xauth.png?alt=media&token=6d915945-1ea6-46a9-b570-1c4d3d633fe6) What can be caused this?

By Mobarak Hosen Shakil staff 16 Jun 2022 at 3:35 a.m. CDT

Mobarak Hosen Shakil gravatar
**Try to follow this-** Log inside gluu container: ``` gluu-serverd login ``` Then perform: ``` /opt/opendj/bin/ldapsearch -h localhost -p 1636 -Z -X -D "cn=directory manager" -w password -b "o=gluu" -s sub "(uid=admin)" ``` Let us know If it print any results. Regards ~ Shakil

By Eddy DP user 20 Jun 2022 at 2:43 p.m. CDT

Eddy DP gravatar
I have executed the command that you recommended and this is what it shows me, it should be noted that at the moment when we were getting that error we restarted the server to the services would work again and the response that I now show is after that restart is the correct result? or should I be getting another result? ![](https://firebasestorage.googleapis.com/v0/b/mis-pruebas-361b1.appspot.com/o/evidence-ldap.png?alt=media&token=b3698a5a-76cf-4445-81c8-a29231bc3ebe)