By: Eddy DP user 05 Dec 2022 at 9:09 a.m. CST

Hi Gluu support! As you know from our previous tickets, we are facing some issues related to Shibboleth SAML IDP service on our Gluu QA installation. We followed the post installation instructions to install the service and everything was fine until we start experiencing server outages every 4-5 days. To do some tests, we recently installed a new brand Gluu Community Server and enabled the Shibboleth SAML IDP at the beggining of the installation. Everything was fine with the installation and the server was responding very well, we were not experiencing any server outages until we migrate all our users and OpenID clients from our QA environment. We migrated all this data to this new server to make login tests and see how it worked but know we are experiencing the same issue we have on our QA server, server outages every 4-5 days. Maybe it is important to let you know that the users were migrated by extracting the users ldap entries from our QA environment and importing them to the new server using Apache Directory Studio, the OpenID clients were created as usual using the oxTrust panel. One thing we noticed is that the FREE MEMORY value decreased after the data migration. We were checking the log files and these are some issues we found: /opt/gluu/jetty/oxauth/logs/oxauth-2022-12-01-2.log `2022-12-01 15:26:21,236 ERROR [Thread-67841] [org.gluu.oxauth.service.CleanerTimer] (CleanerTimer.java:217) - Failed to perform clean up.` /opt/gluu/jetty/oxauth/logs/2022_12_01.jetty.log ``` 2022-12-01 21:10:36,214 ERROR [qtp966739377-18] [org.gluu.oxauth.exception.GlobalExceptionHandler] (GlobalExceptionHandler.java:50) - Committed 2022-12-01 21:10:36,241 ERROR [qtp966739377-18] [org.gluu.oxauth.exception.GlobalExceptionHandler] (GlobalExceptionHandler.java:69) - Can't perform redirect to viewId: /error_service.htm 2022-12-01 21:11:09,957 ERROR [qtp966739377-18] [org.gluu.oxauth.uma.service.UmaRptService] (UmaRptService.java:121) - Failed to find entry: tknCde=5194b5772258bd4193740f5ad36a564ecbe914fe4d043c09a76f523f04eab239,ou=uma_rpt,ou=tokens,o=gluu 2022-12-01 21:12:10,049 ERROR [qtp966739377-18] [org.gluu.oxauth.uma.service.UmaRptService] (UmaRptService.java:121) - Failed to find entry: tknCde=5194b5772258bd4193740f5ad36a564ecbe914fe4d043c09a76f523f04eab239,ou=uma_rpt,ou=tokens,o=gluu 2022-12-01 21:13:10,075 ERROR [qtp966739377-18] [org.gluu.oxauth.uma.service.UmaRptService] (UmaRptService.java:121) - Failed to find entry: tknCde=5194b5772258bd4193740f5ad36a564ecbe914fe4d043c09a76f523f04eab239,ou=uma_rpt,ou=tokens,o=gluu 2022-12-01 21:14:10,145 ERROR [qtp966739377-19] [org.gluu.oxauth.uma.service.UmaRptService] (UmaRptService.java:121) - Failed to find entry: tknCde=5194b5772258bd4193740f5ad36a564ecbe914fe4d043c09a76f523f04eab239,ou=uma_rpt,ou=tokens,o=gluu 2022-12-01 21:15:10,223 ERROR [qtp966739377-20] [org.gluu.oxauth.uma.service.UmaRptService] (UmaRptService.java:121) - Failed to find entry: tknCde=5194b5772258bd4193740f5ad36a564ecbe914fe4d043c09a76f523f04eab239,ou=uma_rpt,ou=tokens,o=gluu ``` /opt/gluu/jetty/oxauth/logs/2022_12_01.jetty.log `2022-12-01 23:35:17,912 INFO [qtp966739377-19] [org.gluu.oxauth.auth.AuthenticationFilter] (AuthenticationFilter.java:473) - JWT authentication failed: {}` /opt/gluu/jetty/scim/logs/scim.log `01-12 15:26:21.212 ERROR [Thread-25778] oxtrust.service.init.ConfigurationFactory ConfigurationFactory.java:50- Failed to load configuration from LDAP ` Could you please help us to understand what is happening? Thank you for your support