Hi Kwadwo, >> When I try to access OxTrust I end up at a page with this error message "Ooops Something wrong happened"I end up at this same error page when I click on Return.And this is happening with both servers at the same time Something must be wrong during installation then. Please check oxtrust.log why it's throwing this. I installed multiple 4.2.2 and 4.2.3 to test, haven't faced this issue yet. >> I reached out sales for the prices of VIP support and I was contacted by mail but I never heard from the team again. My apologies on that. I'll reach sales team personally and they will get back to you next week.

Sorry about the late response.This is the main error that I saw in my logs that day.I cut it short it make it readable. 2021-05-01 14:43:58,956 ERROR [qtp534906248-14] [org.gluu.oxauth.client.OpenIdConfigurationClient] (OpenIdConfigurationClient.java:90) - There is an error in the JSON response. Check if there is a syntax error in the JSON response or there is a wrong key org.json.JSONException: A JSONObject text must begin with '{' at 1 [character 2 line 1] at org.json.JSONTokener.syntaxError(JSONTokener.java:507) ~[json-20200518.jar:?] at org.json.JSONObject.<init>(JSONObject.java:222) ~[json-20200518.jar:?] at org.json.JSONObject.<init>(JSONObject.java:406) ~[json-20200518.jar:?] at org.gluu.oxauth.client.OpenIdConfigurationClient.parse(OpenIdConfigurationClient.java:112) ~[oxauth-client-4.2.1.Final.jar:?] at org.gluu.oxauth.client.OpenIdConfigurationClient._execOpenIdConfiguration(OpenIdConfigurationClient.java:88) ~[oxauth-client-4.2.1.Final.jar:?] at org.gluu.oxauth.client.OpenIdConfigurationClient.execOpenIdConfiguration(OpenIdConfigurationClient.java:52) ~[oxauth-client-4.2.1.Final.jar:?] at org.gluu.oxtrust.service.OpenIdService.loadOpenIdConfiguration(OpenIdService.java:61) ~[oxtrust-service-4.2.1.Final.jar:?] at org.gluu.oxtrust.service.OpenIdService.initInternal(OpenIdService.java:46) ~[oxtrust-service-4.2.1.Final.jar:?] at org.gluu.util.init.Initializable.init(Initializable.java:26) ~[oxcore-util-4.2.1.Final.jar:?] at org.gluu.oxtrust.service.OpenIdService.getOpenIdConfiguration(OpenIdService.java:73) ~[oxtrust-service-4.2.1.Final.jar:?] at org.gluu.oxtrust.service.OpenIdService$Proxy$_$$_WeldClientProxy.getOpenIdConfiguration(Unknown Source) ~[oxtrust-service-4.2.1.Final.jar:?] at org.gluu.oxtrust.action.Authenticator.getAuthorizationUrl(Authenticator.java:431) ~[classes/:?] at org.gluu.oxtrust.action.Authenticator.oAuthLogin(Authenticator.java:208) ~[classes/:?] at org.gluu.oxtrust.action.Authenticator.preAuthenticate(Authenticator.java:111) ~[classes/:?] at jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[?:?] at jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) ~[?:?] at jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:?] at java.lang.reflect.Method.invoke(Method.java:566) ~[?:?]