>> When I try to access OxTrust I end up at a page with this error message "Ooops Something wrong happened"I end up at this same error page when I click on Return.And this is happening with both servers at the same time
Something must be wrong during installation then. Please check oxtrust.log why it's throwing this. I installed multiple 4.2.2 and 4.2.3 to test, haven't faced this issue yet.
>> I reached out sales for the prices of VIP support and I was contacted by mail but I never heard from the team again.
My apologies on that. I'll reach sales team personally and they will get back to you next week.