Hi Luke, What kind of problem you are facing while configuring Zendesk in Gluu?

Hi Luke, In order to help we need more comprehensive details. Please refer to our [how to ask questions on Gluu support guide](https://github.com/GluuFederation/support-portal-docs/blob/master/sources/user-guide/how-to-ask.md). Thank you.

Should I configure GLUU to have Zendesk as incoming SAML or outgoing?

You want to configure a Trust Relationship in Gluu for SSO to Zendesk. Use metadata type = URI. From what I just saw in their documentation, set the URI to: `https://accountname.zendesk.com/access/saml` where `accountname` is your Zendesk subdomain. Between the [ZenDesk documentation](https://support.zendesk.com/hc/en-us/articles/203663676-Using-SAML-for-single-sign-on-Professional-and-Enterprise-) and the [Gluu Outbound SAML SSO documentation](https://gluu.org/docs/integrate/outbound-saml/#configuring-outbound-saml-sso), the integration seems pretty straightforward.

Well that didnt work. I even have a sandbox environment from zendesk and it doesnt work [enter link description here](http://imgur.com/a/777O8)

Hi Luke, Though Will gave you perfect link from our documentation...then again... lemme put some word. Whenever anyone is interested to connect a new site/portal with Gluu Server, deployer need to know couple of things: - Which protocol? SAML or oAuth/OP or CAS or anything else? - As your case is 'SAML' so... - What are required attributes? - What is the metadata link or url? - What is the SSO link? - Is there any advanced level relying party setup for this SP? After getting these info, deployer can move forward configuring setting. Settings required in both side... from SP side and from IDP side as well. After doing initial setup... you are ready to test SSO. If you face any issue or if SSO doesn't work, you need to trace logs and give us stack traces here in ticket which will help community to understand the reason of your problem.