By: khaled BEN JANNET user 24 Jan 2018 at 5:15 a.m. CST

1 Response
khaled BEN JANNET gravatar
Hello, I'm trying to configure jira plugin saml with gluu. All configuration in both Jira and gluu are returned with success. The metadata used from gluu is : https://gluu_domain.org/idp/shibboleth The metadata used from Jira is : https://jira_domain.org/plugins/servlet/samlsso/metadata But when I run the test from jira to access with sso, I had this issue on web : Web Login Service - Unsupported Request The application you have accessed is not registered for use with this service. I Checked the log of gluu (/opt/shibboleth-idp/logs/idp-process.log), I had this issue : 2018-01-24 12:06:35,648 - INFO [org.opensaml.saml.common.binding.impl.SAMLMetadataLookupHandler:128] - Message Handler: No metadata returned for https://jira_domain.org/plugins/servlet/samlsso in role {urn:oasis:names:tc:SAML:2.0:metadata}SPSSODescriptor with protocol urn:oasis:names:tc:SAML:2.0:protocol 2018-01-24 12:06:35,652 - WARN [net.shibboleth.idp.profile.impl.SelectProfileConfiguration:111] - Profile Action SelectProfileConfiguration: Profile http://shibboleth.net/ns/profiles/saml2/sso/browser is not available for RP configuration shibboleth.UnverifiedRelyingParty (RPID https://jira_domain.org/plugins/servlet/samlsso) 2018-01-24 12:06:35,659 - WARN [org.opensaml.profile.action.impl.LogEvent:105] - A non-proceed event occurred while processing the request: InvalidProfileConfiguration Please I need help to ensure connection,

By Mohib Zico Account Admin 24 Jan 2018 at 6:46 a.m. CST

Mohib Zico gravatar
Hi Khaled, Let's try to troubleshoot 'Web Login Service - Unsupported Request' issue. If you search with that keyword in our support portal; you will see lot of other tickets on this [ Screenshot attached ]. If none of those help; please create a new ticket.