By: Jay Kumar user 12 Feb 2018 at 6:58 a.m. CST

6 Responses
Jay Kumar gravatar

Hi Gluu team,

The user authentication on our Gluu setup is not working even after TR established successfully and it redirects to oxauth error page. We deleted current TR which was working perfectly and so do the user authentication but after enabling inbound SAML using passport and we added an on-boarding external IdP, TR suddenly stopped working. As per Mohib's suggestion in ticket #5050, I am sharing the latest passport log (generated on Feb 12).

Please find below the pastebin URL for passport log and suggest a solution to resolve this issue. passport.log.2018-02-12

Thank you.

By Aliaksandr Samuseu staff 12 Feb 2018 at 1:44 p.m. CST

Aliaksandr Samuseu gravatar

Hi, Jay.

Please also create and share a HAR file with a capture of the whole failing flow. You can use steps listed here - please use Firefox for that, Chrome's HARs are flawed. Also don't forget to set "Persist log" and "Disable cache" checkboxes in the console to save everything, not just the recently loaded page.

By Jay Kumar user 14 Feb 2018 at 6:02 a.m. CST

Jay Kumar gravatar

Hello Aliaksandr,

Please find below the link for the HAR file generated in Firefox browser as asked by you:

HAR file

Kindly look into the issue and let me know if you need any coordination from our side.

Thank you!

By Jay Kumar user 15 Feb 2018 at 5:58 a.m. CST

Jay Kumar gravatar

Hi Aliaksandr,

I have shared the link for the HAR logs and let me know if it is inaccessible for you.

Please take a look at those logs and suggest a solution.

Thank you.

By Aliaksandr Samuseu staff 15 Feb 2018 at 7:33 p.m. CST

Aliaksandr Samuseu gravatar

Hi, Jay.

I got the file, thanks. It doesn't help to understand situation much, though. Flow fails the first moment Passport's page is requested. You'll need to proceed to gathering clues from oxAuth and Passport logs and sharing it with us:

  • /opt/gluu/jetty/oxauth/logs/oxauth_script.log
  • /opt/gluu/jetty/oxauth/logs/oxauth.log
  • /opt/gluu/node/passport/server/logs/*

By Jay Kumar user 16 Feb 2018 at 4:45 a.m. CST

Jay Kumar gravatar

Hi Aliaksandr,

Please find below the link for the the oxAuth and Passport logs as asked by you:

oxAuth and Passport logs

Please take a look at those logs and suggest a solution.

Thank you.

By Aliaksandr Samuseu staff 16 Feb 2018 at 2:44 p.m. CST

Aliaksandr Samuseu gravatar

Your Passport's start.log contains a bunch of exceptions implying invalid syntax of your /etc/gluu/conf/passport-saml-config.json. Please review your configuration there and make sure you specified everything according to the doc.