Can you share more details about your configuration?

Hi, Philippe. A few items we need to be able to help with your issue: 1. CR's log: `/opt/gluu/jetty/identity/logs/oxtrust_cache_refresh.log` 2. Screenshots of all web UI pages with your settings for CR 3. Output of this commands (inside container): - `# grep -i -e 'ssl.' /etc/gluu/conf/ox-ldap.properties` - `# ls -alh /var/ox/identity/cr-snapshots` Also, are you sure the host where Gluu Server is installed meets minimal requirements specified [here](https://gluu.org/docs/ce/3.1.5/installation-guide/#system-requirements)?

Thank you for the immediate response. Attached are the necessary informations: **/opt/gluu/jetty/identity/logs/oxtrust_cache_refresh.log** > ``` > > 2019-02-28 00:36:36,150 ERROR [qtp1094834071-13] [org.gluu.oxtrust.action.ConfigureCacheRefreshAction] (ConfigureCacheRefreshAction.java:423) - Can't load Cache Refresh scripts. Using default script > > 2019-02-28 00:41:27,324 ERROR [qtp1094834071-11] [org.gluu.oxtrust.action.ConfigureCacheRefreshAction] (ConfigureCacheRefreshAction.java:423) - Can't load Cache Refresh scripts. Using default script > > 2019-02-28 00:45:47,402 ERROR [qtp1094834071-7526] [org.gluu.oxtrust.action.ConfigureCacheRefreshAction] (ConfigureCacheRefreshAction.java:423) - Can't load Cache Refresh scripts. Using default script > > 2019-02-28 01:07:33,355 ERROR [qtp1094834071-94] [org.gluu.oxtrust.action.ConfigureCacheRefreshAction] (ConfigureCacheRefreshAction.java:423) - Can't load Cache Refresh scripts. Using default script > > 2019-02-28 01:08:10,435 ERROR [qtp1094834071-15] [org.gluu.oxtrust.action.ConfigureCacheRefreshAction] (ConfigureCacheRefreshAction.java:423) - Can't load Cache Refresh scripts. Using default script > > 2019-02-28 01:09:42,123 ERROR [qtp1094834071-14] [org.gluu.oxtrust.action.ConfigureCacheRefreshAction] (ConfigureCacheRefreshAction.java:423) - Can't load Cache Refresh scripts. Using default script > > 2019-02-28 01:10:28,853 INFO [qtp1094834071-14] [org.gluu.oxtrust.action.ConfigureCacheRefreshAction] (ConfigureCacheRefreshAction.java:476) - Script has been executed successfully. > > Sample source entry is: > > ' > > uid: 'Test value' > > mail: 'Test value' > > cn: 'Test value' > > sn: 'Test value''. > > Sample result entry is: > > 'dn: 'inum=@!519F.5AFC.EED7.BFE9!0001!3282.54E3!0000!8AFA.3929,ou=people,o=@!519F.5AFC.EED7.BFE9!0001!3282.54E3,o=gluu' > > inum: '@!519F.5AFC.EED7.BFE9!0001!3282.54E3!0000!8AFA.3929', > > gluuStatus: 'active' > > inum: '@!519F.5AFC.EED7.BFE9!0001!3282.54E3!0000!8AFA.3929' > > gluuStatus: 'active' > > uid: 'Test value' > > mail: 'Test value' > > cn: 'Test value' > > sn: 'Test value' > > preferredLanguage: 'en-us' > > userPassword: 'test'' > > 2019-02-28 20:34:32,114 INFO [qtp1094834071-7526] [org.gluu.oxtrust.action.ConfigureCacheRefreshAction] (ConfigureCacheRefreshAction.java:476) - Script has been executed successfully. > > Sample source entry is: > > ' > > uid: 'Test value' > > mail: 'Test value' > > cn: 'Test value' > > sn: 'Test value''. > > Sample result entry is: > > 'dn: 'inum=@!519F.5AFC.EED7.BFE9!0001!3282.54E3!0000!C5D6.1223,ou=people,o=@!519F.5AFC.EED7.BFE9!0001!3282.54E3,o=gluu' > > inum: '@!519F.5AFC.EED7.BFE9!0001!3282.54E3!0000!C5D6.1223', > > gluuStatus: 'active' > > inum: '@!519F.5AFC.EED7.BFE9!0001!3282.54E3!0000!C5D6.1223' > > gluuStatus: 'active' > > uid: 'Test value' > > mail: 'Test value' > > cn: 'Test value' > > sn: 'Test value' > > preferredLanguage: 'en-us' > > userPassword: 'test'' > > 2019-02-28 21:46:27,756 INFO [qtp1094834071-11] [org.gluu.oxtrust.action.ConfigureCacheRefreshAction] (ConfigureCacheRefreshAction.java:476) - Script has been executed successfully. > > Sample source entry is: > > ' > > uid: 'Test value' > > mail: 'Test value' > > cn: 'Test value' > > sn: 'Test value''. > > Sample result entry is: > > 'dn: 'inum=@!519F.5AFC.EED7.BFE9!0001!3282.54E3!0000!DA65.BE0A,ou=people,o=@!519F.5AFC.EED7.BFE9!0001!3282.54E3,o=gluu' > > inum: '@!519F.5AFC.EED7.BFE9!0001!3282.54E3!0000!DA65.BE0A', > > gluuStatus: 'active' > > inum: '@!519F.5AFC.EED7.BFE9!0001!3282.54E3!0000!DA65.BE0A' > > gluuStatus: 'active' > > uid: 'Test value' > > mail: 'Test value' > > cn: 'Test value' > > sn: 'Test value' > > preferredLanguage: 'en-us' > > userPassword: 'test'' > > 2019-02-28 21:48:04,885 INFO [qtp1094834071-94] [org.gluu.oxtrust.action.ConfigureCacheRefreshAction] (ConfigureCacheRefreshAction.java:476) - Script has been executed successfully. > > Sample source entry is: > > ' > > uid: 'Test value' > > mail: 'Test value' > > cn: 'Test value' > > sn: 'Test value''. > > Sample result entry is: > > 'dn: 'inum=@!519F.5AFC.EED7.BFE9!0001!3282.54E3!0000!39F7.ECB9,ou=people,o=@!519F.5AFC.EED7.BFE9!0001!3282.54E3,o=gluu' > > inum: '@!519F.5AFC.EED7.BFE9!0001!3282.54E3!0000!39F7.ECB9', > > gluuStatus: 'active' > > inum: '@!519F.5AFC.EED7.BFE9!0001!3282.54E3!0000!39F7.ECB9' > > gluuStatus: 'active' > > uid: 'Test value' > > mail: 'Test value' > > cn: 'Test value' > > sn: 'Test value' > > preferredLanguage: 'en-us' > > userPassword: 'test'' > > 2019-02-28 22:48:39,103 INFO [qtp1094834071-15] [org.gluu.oxtrust.action.ConfigureCacheRefreshAction] (ConfigureCacheRefreshAction.java:476) - Script has been executed successfully. > > Sample source entry is: > > ' > > uid: 'Test value' > > mail: 'Test value' > > cn: 'Test value' > > sn: 'Test value''. > > Sample result entry is: > > 'dn: 'inum=@!519F.5AFC.EED7.BFE9!0001!3282.54E3!0000!E159.A3F5,ou=people,o=@!519F.5AFC.EED7.BFE9!0001!3282.54E3,o=gluu' > > inum: '@!519F.5AFC.EED7.BFE9!0001!3282.54E3!0000!E159.A3F5', > > gluuStatus: 'active' > > inum: '@!519F.5AFC.EED7.BFE9!0001!3282.54E3!0000!E159.A3F5' > > gluuStatus: 'active' > > uid: 'Test value' > > mail: 'Test value' > > cn: 'Test value' > > sn: 'Test value' > > preferredLanguage: 'en-us' > > userPassword: 'test'' > ``` ****  

I can't figure out how to attach screenshots. Sorry.

Im trying to attach via Link URL on google drive.

``` [root@localhost ~]# grep -i -e 'ssl.' /etc/gluu/conf/ox-ldap.properties grep: /etc/gluu/conf/ox-ldap.properties: No such file or directory [root@localhost ~]# ls -alh /var/ox/identity/cr-snapshots total 8.0K drwxr-xr-x. 2 root root 4.0K Feb 28 22:42 . drwxr-xr-x. 3 root root 4.0K Feb 28 22:42 .. [root@localhost ~]# ```

Google Drive is fine. But I only see one screenshot of one page at your link. We need screenshots of at least first 3 tabs of CR's page, with all settings. Please also share complete logs (via Google Drive), not the fragment. This doesn't seem right too, the file must be present: ``` [root@localhost ~]# grep -i -e 'ssl.' /etc/gluu/conf/ox-ldap.properties grep: /etc/gluu/conf/ox-ldap.properties: No such file or directory ``` What files are in this directory? `# ls /etc/gluu/conf/`

Here is the link for the screenshot of cache refresh https://drive.google.com/drive/folders/1xBAaniWIqoXopPE9unLzWFGEylwxZqkz?usp=sharing Here is the output of the command ls @ /etc/gluu/conf ``` [root@localhost conf]# ls fido2 oxTrustLogRotationConfiguration.xml passport-saml-config.json ox-ldap.properties passport-inbound-idp-initiated.json salt [root@localhost conf]# ```

Hi Philippe, Let's try to increase the oxTrust [Log level](https://gluu.org/docs/ce/3.1.5/operation/logs/#log-levels) to DEBUG and start Cache Refresh from scratch. 'oxtrust_cache_refresh.log' should show us the failure.

Hi, Philippe. Please follow Zico's suggestion, it should provide a more detailed via logs. Still, one thing I've noted on your screenshots: you are using the same ip address both for specifying Source Backend LDAP Server, and for property called "Server IP Address" on the first tab of CR's settings page. This is most likely not corret. Assuming `10.0.93.53` is ip address of your backed (remote) LDAP server, for "Server IP Address" you must provide ip address of this very Gluu Server node. Those addresses in most cases are not the same, like on your screenshots.

Hi, Philippe. Did you try the fix suggested in my previous post? Do you still need this ticket to stay open?

Closing the ticket due to inactivity.