GLUU User Login is taking time in most of the cases.

By: Praveen Srinivasan user 22 Apr 2021 at 9:12 a.m. CDT

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Praveen Srinivasan gravatar
Hi Team, We have a IDP where we have stored thousands of users (around 20 thousands of users). When the user tries to login for the first time there was 6 seconds delay. But when the user tries to logout and login again with same credential it is logging within 1 second. If the user closes the browser and tries after few mins, again the same issue occurs. In oxtrust I don't find any error except the below one. Is the below error is anything to do with the login? or is there a way to find why the login delay is happening? > 2021-04-22 14:05:27,272 WARN [qtp1989335500-13] [org.gluu.oxtrust.auth.uma.UmaPermissionService] (UmaPermissionService.java:195) - Status response for RPT token: '<TOKEN>' is invalid, will do a retry
Gluu 4.2.1 Ubuntu 18.04
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By Aliaksandr Samuseu staff 22 Apr 2021 at 12:03 p.m. CDT

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Aliaksandr Samuseu gravatar
Hi, Praveen. oxTrust has nothing to do with your case. If there are any clues, they will be in IDP and oxAuth logs. [Here](https://gluu.org/docs/gluu-server/4.2/operation/logs/#core-logs) you can find list of locations for all logs in Gluu. It's hard to say why this delay happens. It can well be due to low performance of the machine you are running Gluu Server on (like if it's some cheap VPS with insufficient CPU allocations). You could share HAR file of the flow with us, may be there will be a hint. You can use steps listed [here](https://www.inflectra.com/support/knowledgebase/kb254.aspx) - please use Firefox for that task, Chrome's HARs are flawed. Also don't forget to set "Persist log" and "Disable cache" checkboxes in the console to save everything, not just the recently loaded page.

By Aliaksandr Samuseu staff 22 Apr 2021 at 12:06 p.m. CDT

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Aliaksandr Samuseu gravatar
On a double thought, I could misunderstood your case. Do you mean you see this delay when logging in to oxTrust? Or is it about some SAML IDP flow?

By Praveen Srinivasan user 22 Apr 2021 at 12:37 p.m. CDT

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Praveen Srinivasan gravatar
Hi @Aliaksandr.Samuseu, The delay happens on both cases (IDP and Oxtrust).

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